Summary
Overview
Work History
Education
Skills
Technicaltraining
Timeline
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Aleksandra Jedruszak

Elmwood Park,NJ

Summary

Aleksandra Jedruszak is a strategic and detail-oriented supervisor. She has outstanding organizational, time management, planning, and problem-solving skills. She excels at customer satisfaction and retention. Flexible and hardworking in deadline-driven environments. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

Overview

3
3
years of professional experience

Work History

Supervisor Airport Services

Emirates
10.2023 - Current
  • Analyses anticipated operational problems such as over bookings, adverse weather, delays, cancellation of flights, crew flight time limitations etc., and undertakes remedial and pro-active action in line with relevant procedures to minimize disruption to customers
  • Ensures that all post flight activity is completed correctly in order to protect Company revenue and to facilitate the handling of customers and dead load at an-route stations and destinations
  • Responds to queries, complaints and claims in an efficient and timely manner in order to restore passenger confidence
  • Undertakes various administrative functions and other duties as directed from time to time by the Airport Services Manager or Airport Services Officer
  • Supports, coaches and develops airport services agents and other relevant personnel to ensure that they are fully briefed/debriefed of the operational requirements, and they provide the required Customer service levels.

Station Performance Manager

Worldwide Flight Services
12.2021 - 10.2023
  • Handled Planning and schedules for over 400 ramp and cabin cleaning employees
  • Coordinated company and specific airlines trainings for employees
  • Coordinated payroll for ramp and cabin employees
  • Monitored dispatch department, flight folders, daily activities and communication with customers (airlines)
  • Ensured that all company procedures and Federal Aviation Regulations were adhered to
  • Communicated extra hours and activities with the customers (billing)
  • Reported scheduled and worked time for ramp and cabin employees.

Passenger Service Supervisor

Worldwide Flight Services
03.2021 - 12.2021
  • Coordinated activities with other supervisory personnel
  • Completed all post-flight duties including daily flight reports
  • Announced flight status updates and information about gate changes over airport’s system
  • Ensured the completion of all required aircraft forms, logs, and reports
  • Monitored the arrival, parking, fueling, loading and departures of all aircrafts
  • Ensured that all company procedures and Federal Aviation Regulations were adhered to
  • Interpreted and communicated work procedures and company policies to staff
  • Resolved customer complaints or answered customers' questions regarding policies and procedures.

Education

Economic Technical School with a specialization in Accounting and Finance -

Zespol Szkol Gorniczo-Energetycznych
Konin, Poland

Skills

  • Business Administration, Exceptional time management, Supply inventory, Focused and detail-oriented, Decision-making skills
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Training and mentoring
  • Complex Problem-Solving
  • Strategic Planning
  • Schedule development
  • Project Management
  • Operations Management
  • Staff Discipline
  • Multitasking Abilities

Technicaltraining

Microsoft Office Suite, Amadeus, World Tracer, Attendance on Demand, Zafire, Power BI.

Timeline

Supervisor Airport Services

Emirates
10.2023 - Current

Station Performance Manager

Worldwide Flight Services
12.2021 - 10.2023

Passenger Service Supervisor

Worldwide Flight Services
03.2021 - 12.2021

Economic Technical School with a specialization in Accounting and Finance -

Zespol Szkol Gorniczo-Energetycznych

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Aleksandra Jedruszak