Aleksandra Terrazas
San Marcos,TX
Summary
Proven leader at Schlitterbahn Waterpark New Braunfels, adept in fostering workplace safety and enhancing team performance. Excelled in coaching and mentoring, significantly improving staff proficiency and operational excellence. Skilled in conflict resolution and performance improvement, ensuring a safe, efficient, and customer-focused environment. Demonstrates analytical thinking and teamwork, driving positive outcomes and employee development.
Overview
3
3
years of professional experience
Work History
Aquatics Team Lead
Schlitterbahn Waterpark New Braunfels
2024.01 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
Lifeguard
Schlitterbahn Waterpark New Braunfels
2022.02 - 2023.09
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained clean and safe facility, performing necessary cleaning tasks on daily basis.
Education
High School Diploma -
Jack C Hays High School
Buda, TX05.2024
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Workplace Safety
- Teamwork and Collaboration
- Team motivation
- Analytical Thinking
- Conflict Resolution
- Mentoring
- Coaching
- Giving Constructive Feedback
Community Involvement
- Girl Scout for 13 years. Serving as a cookie captain; being a mentor to the younger girls during cookie season. A Bronze Award Recipient
- Assistant Teacher for Vacation Bible School for 4 years.
Timeline
Aquatics Team Lead
Schlitterbahn Waterpark New Braunfels
2024.01 - Current
Lifeguard
Schlitterbahn Waterpark New Braunfels
2022.02 - 2023.09
High School Diploma -
Jack C Hays High School
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