Reagan Faison
Johnson City,TN
Summary
Dynamic and collaborative leader with a proven ability to manage daily operations, engage diverse teams, and build strong relationships. Known for a hands-on work style that balances professionalism with approachability, I thrive in fast-paced environments where organization, communication, and creative problem-solving drive results. Experienced in mentoring peers, coordinating large-scale projects, and motivating teams toward shared goals while maintaining a positive and supportive atmosphere
Overview
4
4
years of professional experience
Work History
Aquatics Team Lead
Dollywood's Splash Country
Pigeon Forge, Tennessee
05.2021 - Current
- Supported team members with training on company policies and procedures.
- Day-to-day supervisor for aquatics operations.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
Runner/Clerk
Garza Law Firm
Johnson City, Tennessee
09.2023 - 12.2024
- Assisted attorneys with major lawsuits.
- Lead focus groups.
- Coordinated with health care companies in order to resolve billing issues for clients.
- Handled various errands for the company.
- Assisted staff with inventory management and restocking supplies efficiently.
Education
Bachelor of Science - Political Science
East Tennessee State University
Johnson City, TN12-2026
High School Diploma -
Lakeway Christian Academy
White Pine, TN04-2023
Skills
- Effective communication
- Customer service
- Training facilitation
- Conflict resolution
- Legal research
- Billing coordination
Affiliations
- Student Government Association Chief Justice
- Student Foundation Ambassador for ETSU's Office of Advancements
- POLO Leader for ETSU's New Student and Family Programs
- Member of Sigma Chi Fraternity
- President of Cocke County's Young Republicans Club
Accomplishments
- Dean's List
- ETSU's Unsung Hero Award
- Student Government Association Senator of the Week
- Lakeway Christian Academy's Top Scholar Award
- Lakeway Christian Academy's Student Athlete Lion Heart Award
Timeline
Runner/Clerk
Garza Law Firm
09.2023 - 12.2024
Aquatics Team Lead
Dollywood's Splash Country
05.2021 - Current
Bachelor of Science - Political Science
East Tennessee State University
High School Diploma -
Lakeway Christian Academy
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