Alyssa Quider
Chicago,IL
Summary
Dynamic and results-driven restaurant manager with almost a decade of experience in the F&B industry. Adept at optimizing operational efficiency, enhancing guest satisfaction, and leading high-performing teams. Seeking to leverage my expertise to drive exceptional service and profitability for your restaurant while staying committed to fostering a positive experience and contributing to the restaurant’s long-term success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Beatnik on the River & Good Funk
Chicago, IL
05.2023 - Current
- Created schedules and monitored payroll to remain within budget.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Motivated and led team members to work together to achieve targets.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Delegated work to staff, setting priorities and goals.
- Consistently hit or exceeded weekly sales goals.
- Recruited, interviewed and hired qualified staff for open positions.
Restaurant Manager
Momotaro
Chicago, IL
11.2022 - 04.2023
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Implemented effective scheduling practices, ensuring proper staff coverage throughout all shifts.
- Maintained optimal operational standards by consistently executing opening, closing, and shift change duties.
- Hired and trained service department staff to drive performance.
Assistant General Manager
Lonesome Rose
Chicago, IL
05.2021 - 10.2022
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Updated Toast POS with new pricing, any out of stock items, or items taken off menu.
- Handled Customer complaints with empathy and composure.
- Supervised staff to drive high level of hospitality and food excellence.
- Trained and acclimated new employees to restaurant's culture and operations.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Created new training documents for all FOH staff
Floor Manager
Saint Lou's Assembly & MoneyGun
Chicago, IL
06.2017 - 10.2019
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Updated old training manuals to reflect new restaurant policies and roles.
- Worked with Executive Chef to create daily specials menu for both properties.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Education
Some College (No Degree) - Human Development And Learning
University of Illinois Chicago
Chicago, ILSkills
- Point of sale systems including Toast, Upserve, Aloha
- Reservation platforms including Resy and OpenTable
- Employee development
- Full service restaurant background
- Hiring and training
- Problem Solving
- Microsoft Word and Excel
- InDesign
Certification
Beer Server Certified
BASSET
ServSafe
Timeline
General Manager
Beatnik on the River & Good Funk
05.2023 - Current
Restaurant Manager
Momotaro
11.2022 - 04.2023
Assistant General Manager
Lonesome Rose
05.2021 - 10.2022
Floor Manager
Saint Lou's Assembly & MoneyGun
06.2017 - 10.2019
Some College (No Degree) - Human Development And Learning
University of Illinois Chicago
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