Alely Caldera
Bakersfield,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Prior Authorization Pharmacy Technician
United Healthcare, UHG
09.2022 - Current
- Expedited prescription fulfillment processes by efficiently entering data into computer systems, verifying dosages, and labeling medications accurately.
- Contributed to a positive work environment through effective communication, collaboration, and problem-solving efforts.
- Increased pharmacy productivity by training new technicians on best practices, company policies, and relevant software systems.
- Enhanced customer satisfaction with timely resolution of insurance issues, addressing concerns, and providing accurate information.
- Improved patient outcomes by accurately processing prior authorization requests and collaborating with healthcare providers.
- Supported team members during peak periods to ensure seamless service delivery and optimal patient care.
- Reduced errors in the prior authorization process by diligently reviewing patient records, insurance details, and medication interactions.
- Handled about 12 faxes per hour
Pharmacy Technician
CVS Pharmacy
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Pharmacy Technician
CVS Specialty Pharmacy
01.2021 - 08.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Streamlined prescription processing with accurate data entry and verification of patient information.
Education
No Degree - Pharmacy Technician
UEI College
Bakersfield, CA04-2019
No Degree - Veterinary Technician
Bakersfield College
Bakersfield, CAHigh School Diploma -
Mira Monte High School
Bakersfield, CASkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Bilingual
- Data entry
- Attention to detail
- Prioritization and organization
- Cash register operations
- Inventory tracking
- Creative thinking
- Relationship building
Certification
- Licensed Pharmacy Technician - State Boards of Pharmacy.
Languages
Spanish
Native or Bilingual
Timeline
Prior Authorization Pharmacy Technician
United Healthcare, UHG
09.2022 - Current
Pharmacy Technician
CVS Specialty Pharmacy
01.2021 - 08.2022
Pharmacy Technician
CVS Pharmacy
No Degree - Pharmacy Technician
UEI College
No Degree - Veterinary Technician
Bakersfield College
High School Diploma -
Mira Monte High School
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