Marianne Rhodes
Vero Beach
Summary
Results-driven Pharmacy Technician with extensive experience in prior authorization and billing accuracy. Known for strong problem-solving skills and a commitment to delivering exceptional patient service. Ready to leverage expertise to optimize pharmacy operations.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Prior Authorization Pharmacy Technician
Publix Pharmacy Central Processing
Orlando, FL
04.2023 - Current
- Process prior authorization requests efficiently, ensuring timely medication access for patients.
- Review and verify insurance coverage details to facilitate accurate billing and patient service.
- Monitor changes in insurance policies, adapting processes to ensure compliance with updated regulations.
- Contributes to a positive work environment through effective communication, collaboration, and problem-solving efforts.
- Assists leadership with team delegation and coverage.
- CMS Bridge program technician.
- Trained on Specialty, Compounding and Hospital pharmacy prior authorization processes.
- Promotes team cohesion by proactively answering questions and offering guidance.
Data Entry Pharmacy Technician
Publix Pharmacy Central Processing
Orlando, FL
04.2021 - 04.2023
- Processed prescription orders with high accuracy and attention to detail.
- Contributed to a positive work environment through effective communication with colleagues, providing assistance when needed.
- Improved patient safety by ensuring accurate documentation of medication histories and allergy information.
Lead Pharmacy Technician
Publix Pharmacy
Vero Beach, FL
10.2020 - 04.2021
- Led daily pharmacy operations, ensuring compliance with safety and regulatory standards.
- Mentored junior pharmacy technicians, enhancing team efficiency and knowledge retention.
- Streamlined medication dispensing processes, reducing wait times for customers.
- Trained staff on new software tools and pharmacy procedures, improving overall service quality.
- Personally made a notebook full of pharmacy tips and tricks that was used and loved by all stored in the pharmacy to help any who may get stuck on a process and need direction.
- Developed workflow improvements that increased our productivity and customer satisfaction scores.
- Developed strong rapport with customers, effectively managing and resolving issues to maintain positive relationships.
- To increase our shot revenue, I would personally write on all customers bags which vaccines they were due for. Eventually, this initiative contributed to the development of new pharmacy policies. Resulting in now standard operating procedure, of putting Publix Pharmacy stickers on customers bags checking off which vaccines they need!
- Enhanced overall pharmacy sales performance by consistently promoting push items such as fish oil and lip balm, constantly ranking in top-selling company wide positions.
Full Time Pharmacy Technician
Publix Pharmacy
Vero Beach, FL
12.2018 - 10.2020
- Processed prescription orders accurately and efficiently to ensure timely service.
- Provided exceptional customer service by answering inquiries and resolving issues promptly.
- Trained new pharmacy technicians on operational procedures and best practices to enhance team performance.
- Implemented workflow improvements that increased efficiency in prescription filling processes.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician
Publix Pharmacy
Vero Beach, FL
04.2018 - 12.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Cashier/Pharmacy Technician Trainee
Publix Super Markets Inc
Vero Beach, FL
01.2018 - 04.2018
- Processed transactions accurately using point-of-sale (POS) systems.
- Managed cash drawer, ensuring balanced transactions at shift end.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Operated pharmacy software to process prescription orders and manage patient profiles.
- Supported medication dispensing processes with attention to detail and compliance with regulations.
Server
Sonnys Real Pit BBQ
Vero Beach, FL
11.2011 - 04.2018
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Trained new servers on menu items, POS system usage, and customer interaction best practices.
- Managed multiple tables simultaneously while maintaining attention to detail and order accuracy.
- Resolved customer complaints promptly, improving guest relationships and enhancing dining experience.
- Had over 40 customers who would ask for me by name to take care of them personally, constantly praised for my order memory and attention to detail.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cashier
Sonnys Real Pit BBQ
Vero Beach, FL
01.2010 - 11.2011
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated with kitchen staff to ensure timely order fulfillment during peak hours.
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Streamlined phone and drive-thru order operations, focusing on accuracy and timely service delivery.
Education
Associate of Arts -
Indian River State College
Ft. Pierce, FL06.2016
Skills
- Prior authorization
- Insurance verification expertise
- Pharmacy software proficiency
- Problem-solving skills
- Team collaboration
- Medicare and medicaid process
- Supporting pharmacy operations
- Time management
- Attention to detail
- Reliability
Accomplishments
2020 Rxcellence Award Technician of the Year Miami Division
2024 Q4 Prior Authorization Team Associate of Excellence
Certification
- CPhT - Certified Pharmacy Technician
- RPhT - Registered Pharmacy Technician
- Covid Retail Support 2021 - Certified Immunizer / CPR and AED
Timeline
Prior Authorization Pharmacy Technician
Publix Pharmacy Central Processing
04.2023 - Current
Data Entry Pharmacy Technician
Publix Pharmacy Central Processing
04.2021 - 04.2023
Lead Pharmacy Technician
Publix Pharmacy
10.2020 - 04.2021
Full Time Pharmacy Technician
Publix Pharmacy
12.2018 - 10.2020
Pharmacy Technician
Publix Pharmacy
04.2018 - 12.2018
Cashier/Pharmacy Technician Trainee
Publix Super Markets Inc
01.2018 - 04.2018
Server
Sonnys Real Pit BBQ
11.2011 - 04.2018
Cashier
Sonnys Real Pit BBQ
01.2010 - 11.2011
Associate of Arts -
Indian River State College