Alena Busher
Kansas City,MO
Summary
Dynamic customer service professional with established success at US Bank, specializing in conflict resolution and relationship management.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Us Bank
Kansas City, MO
2022 - Current
- Effectively managed high-stress situations while maintaining professionalism during conflict resolution.
- Resolved customer complaints with empathy, enhancing loyalty and encouraging repeat business.
- Handled escalated calls efficiently, achieving satisfactory resolutions for customers and company.
- Responded promptly to customer requests for products, services, and company information.
Customer Service Representative
Select Quote
Olathe, KS
2020 - 2021
- Demonstrated self-motivation and strong personal responsibility in professional settings.
- Excelled in fast-paced environments, maintaining high performance under pressure.
- Adapted quickly to new situations, showcasing ability to learn rapidly.
- Communicated effectively through both verbal and written channels.
- Supported team objectives by providing guidance and collaboration.
- Thrived in collaborative team environments while also working independently.
Car Max
Olathe, KS
2019 - 2021
- Cultivated strong client relationships through attentive service, resulting in repeat business and referrals.
- Enhanced customer satisfaction by promptly addressing and resolving issues.
- Guided purchasing decisions by effectively describing product highlights and benefits.
- Educated customers on promotional options, sales policies, and effective usage of offerings.
- Assisted call-in customers with inquiries and order placements.
- Participated in ongoing product training to bolster knowledge of offerings.
- Achieved recognition as a top performer within sales team for consistently exceeding targets.
Education
Education Administration
Ruskin High School
Kansas City, MO05.2017
Skills
- Customer service and support
- Active listening
- Critical thinking
- Data entry
- Problem solving
- Relationship management
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Customer Service Representative
Us Bank
2022 - Current
Customer Service Representative
Select Quote
2020 - 2021
Car Max
2019 - 2021
Education Administration
Ruskin High School