Alena Chavez
Albuquerque,NM
Summary
Dedicated and compassionate Behavioral Health Case Manager with experience providing community-based support, care coordination, crisis intervention, and resource linkage for individuals with complex behavioral health needs. Skilled in building rapport with clients, coordinating multidisciplinary services, maintaining accurate documentation, and promoting recovery-oriented care. Proven ability to manage competing priorities, support client independence, and collaborate effectively with providers, community agencies, and treatment teams. Emerging leader with experience mentoring peers, coordinating services, and supporting program operations, seeking to leverage strong organizational and leadership skills in a supervisory role.
Overview
8
8
years of professional experience
Work History
Case Manager
New Mexico Solutions
Albuquerque, New Mexico
02.2024 - Current
- Provided crisis intervention support to clients facing immediate challenges.
- Coordinated care services with community providers and resources effectively.
- Facilitated communication between clients, families, and service providers efficiently.
- Assessed client needs and developed individualized service plans for support.
- Conducted regular follow-ups to monitor client progress and adjust plans.
- Documented client interactions and case notes accurately in systems.
Financial Services Professional
New York Life Insurance Company
Albuquerque, USA
01.2023 - 12.2023
- Conducted in-depth client research to create tailored sales presentations.
- Identified sales prospects and converted them into long-term clients.
- Followed up with existing clientele to enhance relationships and ensure satisfaction.
Receptionist
Sweet Pea 3D/4D Ultrasound
Albuquerque, USA
11.2021 - 11.2022
- Oversaw front office administration, including cash handling, multi-line phone systems, and schedule management, while maintaining organized reception and waiting areas.
- Coordinated appointment scheduling for ultrasound sessions, ensuring optimal use of resources and timely patient care.
- Demonstrated proficiency in in using applications such as MS Office.
Barista
Grounded Coffee Shop & Bookstore
Belen, USA
08.2018 - 01.2020
- Trained new baristas on coffee preparation and equipment usage, improving team competency and service quality.
- Delivered table service, ensuring timely order fulfillment and customer satisfaction.
- Supported food preparation and beverage service, enhancing customer experience as sous chef/barista.
- Handled cash transactions accurately from sales transactions accurately.
Education
Biology
Grand Canyon University
Phoenix, AZ12-2020
High School Diploma -
Canon Christian Academy
Belen, NM05-2020
University of New Mexico-Valencia Campus
Los Lunas, NM12-2019
Psychology
Central New Mexico Community College
Albuquerque, NM08-2026
Skills
- Crisis intervention
- Service coordination
- Reporting and documentation
- Attention to detail
- Effective communication
- Relationship building
- Multitasking and organization
- Critical thinking
Awards
- GCU Honors College
Timeline
Case Manager
New Mexico Solutions
02.2024 - Current
Financial Services Professional
New York Life Insurance Company
01.2023 - 12.2023
Receptionist
Sweet Pea 3D/4D Ultrasound
11.2021 - 11.2022
Barista
Grounded Coffee Shop & Bookstore
08.2018 - 01.2020
Biology
Grand Canyon University
High School Diploma -
Canon Christian Academy
University of New Mexico-Valencia Campus
Psychology
Central New Mexico Community College