Summary
Overview
Work History
Skills
Education
Timeline
Generic

Alena Chepikava

Wheeling,IL

Summary

Dynamic Billing Specialist with a proven track record at Quality Refrigerated Transport, adept at resolving discrepancies and enhancing system accuracy. Skilled in invoice processing and conflict resolution, I foster teamwork and drive performance improvements, ensuring efficient operations and exceptional service delivery.

Overview

28
28
years of professional experience

Work History

Billing Specialist

Quality Refrigerated Transport
07.2023 - 04.2025
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.

Warehouse Worker

Hallandale Pharmacy
02.2023 - 07.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Specialist

Byelorussian Steel Works
01.2000 - 11.2022
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Teacher

Middle School Band
09.1997 - 01.2020
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Incorporated multiple types of teaching strategies into classroom.

Skills

  • Issue and Conflict Resolution
  • Managing Employee Relations
  • Administration and Reporting
  • Staff Management
  • Managing Files and Records
  • Invoice processing
  • Billing systems and software
  • Attention to detail
  • Multitasking and organization

Education

Economic University
Belarus
09.2005

Bachelor - Language Arts Education

Minsk State Linguistics University
Belarus
09.1992

Certificate -

QA Automation Engineer Course
Silicon Valley, CA
01.2023 - 04.2023

Work Type

Full TimeInternshipPart Time

Work Location

On-SiteRemote

Timeline

Billing Specialist

Quality Refrigerated Transport
07.2023 - 04.2025

Warehouse Worker

Hallandale Pharmacy
02.2023 - 07.2023

Certificate -

QA Automation Engineer Course
01.2023 - 04.2023

Specialist

Byelorussian Steel Works
01.2000 - 11.2022

Teacher

Middle School Band
09.1997 - 01.2020

Economic University

Bachelor - Language Arts Education

Minsk State Linguistics University

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