Jonnay Cleveland
Orlando
Overview
2026
2026
years of professional experience
Work History
Billing Specialist
Walgreens
Orlando Fl
05.2024 - 07.2025
- Processed billing inquiries with attention to detail and accuracy.
- Assisted in generating invoices using billing software.
- Maintained organized records of customer accounts and transactions.
- Collaborated with team members to resolve billing discrepancies efficiently.
- Communicated effectively with clients to clarify account information as needed.
- Researched and resolved billing discrepancies to enable accurate billing.
Customer Service Representative
Inktel Contact Center Solutions
Orlando, FL
2022 - 2023
- Resolved customer inquiries via phone, email, and chat to ensure satisfaction and retention.
- Collaborated with team members to streamline processes and enhance service delivery efficiency.
- Trained new representatives on company policies, procedures, and customer interaction best practices.
- Maintained up-to-date knowledge of product offerings to provide accurate information to customers.
- Documented customer interactions in CRM system for tracking issues and follow-up actions.
- Assisted in developing training materials to improve onboarding experience for new hires.
- Monitored key performance indicators to identify areas for improvement in service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Paraprofessional
Orange County Public School District
Orlando, FL
2025 - 2026
- Assisted teachers with daily classroom activities and instructional support.
- Implemented individualized education plans (IEPs) for students with diverse learning needs.
- Facilitated small group instruction to reinforce learning objectives and enhance student engagement.
- Monitored student behavior, ensuring a positive and productive learning environment.
- Communicated effectively with parents regarding student progress and behavioral issues.
- Utilized educational technology tools to support differentiated learning experiences.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
Sales Associate
Walmart
Orlando, FL
2020 - 2021
- Assisted customers in selecting products, enhancing their shopping experience.
- Processed transactions accurately using POS systems to ensure efficient checkouts.
- Maintained inventory levels through regular stock checks, minimizing shortages and overstock.
- Collaborated with team members to implement visual merchandising strategies that increased product visibility.
- Addressed customer inquiries and resolved issues promptly to foster satisfaction and loyalty.
- Supported management in achieving sales targets by actively engaging with customers on the floor.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Service Representative
Connextions
Orlando, FL
2018 - 2019
- Implemented feedback loops from customers to enhance overall service strategies and initiatives.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Science - Dental Assistant
Greater Orlando Dental Assisting School
Orlando, OK03.2021
High School Diploma - Health Education
Penn Foster College
Scottsdale, AZ10.2020
Skills
Behavior management
Effective communication
Helping students with special needs
Small group and individual assistance
Special education support
Calm and patient demeanor
Data collection
Excellent communication
Critical thinking
Computer skills
Organizational skills
Calm under pressure
Active listening
Organization and time management
Decision-making
Problem resolution
Verbal communication
Customer service
Work ethic and integrity
Patience and empathy
Cash handling
Customer service excellence
Money handling
Customer relations
Cash register operation
Written and verbal communication
Professionalism and courtesy
Payment processing
Conflict resolution
Product knowledge
Refunds and exchanges
Issue resolution
Complex Problem-solving
Attention to detail
Timeline
Billing Specialist
Walgreens
05.2024 - 07.2025
Customer Service Representative
Inktel Contact Center Solutions
2022 - 2023
Paraprofessional
Orange County Public School District
2025 - 2026
Sales Associate
Walmart
2020 - 2021
Customer Service Representative
Connextions
2018 - 2019
Associate of Science - Dental Assistant
Greater Orlando Dental Assisting School
High School Diploma - Health Education
Penn Foster College