Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Sammantha Villarreal

5210 CITATION AVE EDINBURG,TX

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

9
9
years of professional experience

Work History

Billing Specialist

Isavela Enterprises
MCALLEN, TX
10.2022 - Current
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Monitored accounts receivable activity to ensure timely payment of invoices.
  • Resolved discrepancies between customers' remittances and invoices received.
  • Answered customer inquiries regarding billings, payments, account status.
  • Investigated incorrect billings and processed refunds as necessary.
  • Processed credit card transactions through Point-of-Sale terminals or online systems.
  • Generated periodic reports summarizing account balances and collection activities.
  • Assisted in developing strategies for improving collections processes.
  • Performed data entry into accounting software programs such as QuickBooks.
  • Implemented new policies related to billing processes when required.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Processed and sent invoices, adjustments and credit memos to customers.

General Manager

Oceangate Properties
Mission, TX
11.2018 - 11.2022
  • Accounting: Third Party Payouts Expedia, Booking, Hotel Engine, Price Line, etc.
  • Direct Bills: CLC Lodging, National Guard, DPS, Border Patrol,
  • Invoices: Sysco, Royal Cup, ECOLAB, HD Supply, Guest Supply, Spectrum,
  • Inspections: Wyndham Brand, Health Inspections, Fire Dpt, Schindler, Property Walks
  • Inventory: Sysco Breakfast, Coca Cola, HD Supply/Guest Supply
  • Deposits: Daily deposits IBC Bank
  • Technology: Wifi, Internet, Ethernet, Printers, Elevator system
  • Banquets: Chamber Of Commerce Mission/McAllen,
  • Medallia: Guest Satisfaction/Service Quality Reviews, TripAdvisor, Google, Facebook.
  • Customer Service: Guest Feedback, Discounts, Escalated Complains
  • Contracts: Weeding/Quincenera Event Blocks, Construction, Government, Meeting Space
  • Onboarding: New Hires, Employee Schedules, PTO Requests, Employee Evaluations, W2/
  • Payroll: Corporate Solutions
  • Employee Warnings: Write-ups, Pay deductions

Caregiver

Heavenly Care PHC Services
Edinburg, TX
02.2019 - 05.2021
  • Maintained clean and well-organized environment for client happiness and safety.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Assisted with meal planning to meet nutritional plans.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Supported bathing, dressing and personal care needs.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.

Machine Operator

Seneca Foods
Ripon, WI
06.2018 - 10.2018
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
  • Completed written reports of problems and necessary repairs to forward to management and maintenance personnel.
  • Organized pallets and secured materials with plastic wrap to prepare for movement to skids.

Teacher's Assistant

Umos Inc. United Migrant Opportunity Services
Plymouth, WI
06.2016 - 11.2016
  • Toddler One & Toddler Two
  • Graded assignments and tests and documented results into filing systems.
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Supervised children and participated with children in activities.
  • Assisted teachers with lesson preparation and curriculum implementation.

Laboratory Assistant

Leach Farms
Berlin, WI
06.2015 - 11.2015
  • Obtained samples for testing following standard protocols.
  • Cleaned, maintained and calibrated laboratory and field equipment to ensure continuous accuracy and functionality.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Implemented lab procedures to prevent errors and protect staff.
  • Collected information and samples in support of staff research.
  • Maintained detailed logs of experiments and relevant data and updated databases with new information.
  • Collected, labeled and stored lab samples according to laboratory specifications.

Education

Associate of Arts -

South Texas College
Mcallen, TX
2024

High School Diploma -

La Joya Palmview High School
Mission, TX
2014

Skills

  • Sales team development
  • Supervision and training
  • Performance improvements
  • Economic analysis
  • Recruiting and hiring
  • Safety assurance
  • Calm under pressure
  • Project management
  • Employee scheduling
  • Staff training and development
  • Advertising and marketing
  • Customer experiences
  • Budgeting and cost control strategies
  • Purchasing and planning
  • Staff supervision
  • Leadership and team building
  • Proficient in [Microsoft]
  • Communication skills
  • Child Development
  • Motivating Students
  • Parent and Student Communication
  • Clear Public Speaking Skills
  • Community Involvement
  • Behavior Management
  • Family Involvement

Affiliations

  • Child Fund AmeriCorp 2020-2022
  • 1,481 hours accomplished
  • Community Distribution
  • Elementary Tutor
  • Event Organizer
  • Coca Cola Youth Program
  • Elementary tutor

Languages

  • English
  • Spanish

Timeline

Billing Specialist

Isavela Enterprises
10.2022 - Current

Caregiver

Heavenly Care PHC Services
02.2019 - 05.2021

General Manager

Oceangate Properties
11.2018 - 11.2022

Machine Operator

Seneca Foods
06.2018 - 10.2018

Teacher's Assistant

Umos Inc. United Migrant Opportunity Services
06.2016 - 11.2016

Laboratory Assistant

Leach Farms
06.2015 - 11.2015

Associate of Arts -

South Texas College

High School Diploma -

La Joya Palmview High School

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Sammantha Villarreal