DAYANNA BAUTISTA DUENAS
Tampa,FL
Summary
Prepares and distributes statements to customers while maintaining comprehensive, accurate records. Accustomed to answering questions, providing information and resolving concerns. Good communication, organizational and multitasking abilities. Always open to learn and grow.
Overview
6
6
years of professional experience
Work History
Billing Specialist
Air Mechanical & Service Corp
Tampa, FL
07.2022 - Current
- Prepare itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Monitor accounts receivable activity to ensure timely payment of invoices.
- Answer customer inquiries regarding billings, payments, account status.
- Investigate incorrect billings and processed refunds as necessary.
- Perform data entry into accounting software programs such as ComputerEase and FieldAware.
- Provide support to other departments within the organization as needed.
- Assisted with year-end closing tasks.
Community Outreach Coordinator
Cano Health
Tampa Bay Area, FL
03.2022 - 07.2022
- Developed, maintained, and deepened relationships with key business leaders, community-based organizations and providers, ensuring all efforts were directed towards building Medicare, Medicaid, and the Marketplace membership.
- Effectively move relationships through the enrollment pipeline.
- Scheduled, coordinated and participated in enrollment events, encouraged key partners to participate, and assisted where feasible.
- Developed and implemented community outreach strategies to increase awareness of the medical center.
- Cultivated relationships with local organizations to increase visibility in the community.
- Managed social media campaigns to reach target audiences with key messages.
Membership Growth Consultant
Chenmed LLC
Tampa, FL
04.2021 - 09.2021
- Created and plan Marketing campaigns and events at Senior communities or recreational centers and set up table-top events at local shops
- Built relationships in the community with Agents/Brokers and Apartment Buildings Management
- Purchased necessary equipment for events and table-tops and track expenses
- Conducted in-person and virtual VIP tours for prospects
- Worked alongside Medical Center staff to ensure patients had proper care.
- Scheduled First Appointment for new patients.
- Developed and implemented customized strategies to meet client needs.
Insurance Broker
IHC Specialty Benefits
Tampa, FL
08.2020 - 03.2021
- Telecommunications on Medicare Insurance Sales following scripts.
- Recorded each call interaction and whether it was Closed Won or Closed Lost.
- Kept health insurance license and appointments with several carriers such as United Health Care, Humana, Aetna, etc.
- Conducted market research to identify competitive rates for clients.
- Provided advice to customers on insurance-related matters.
Retail Store Manager
Metro by T-Mobile
Tampa, FL
04.2018 - 08.2020
- Learned and promoted the features of every new and old device.
- Performed inventory and change collateral for the store.
- Assisted customers with concerns.
- Trained and supervised staff.
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
Education
High School Diploma -
Leto High School
Skills
- Invoice Processing
- Research and Due Diligence
- Customer Engagement
- Insurance Verification
- Invoicing Proficiency
- Billing Dispute Resolution
- HIPAA Compliance
- Administrative Support
- Customer Service
- Child Supervision
- Activity Planning
- Personable Nature
- Time Management
- Positive and Professional
- Behavior Management
- Pet Care Management
- Written and Verbal Communication
- Client Relationship Management
- Pet Care
- Pet Boarding
- Honest and Trustworthy
- Adaptability and Dependability
Licenses Certificates Training
- 2-40 Health Insurance License, Florida Department of Financial Services, 08/01/20
- 2-14 Life and Variable Annuities, Florida Department of Financial Services, 02/01/18
Affiliations
- Babysitting
- Petsitting
- Social Media Marketing
- Homeless Outreach
- Family Orientation
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Billing Specialist
Air Mechanical & Service Corp
07.2022 - Current
Community Outreach Coordinator
Cano Health
03.2022 - 07.2022
Membership Growth Consultant
Chenmed LLC
04.2021 - 09.2021
Insurance Broker
IHC Specialty Benefits
08.2020 - 03.2021
Retail Store Manager
Metro by T-Mobile
04.2018 - 08.2020
High School Diploma -
Leto High School
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