Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charise Evans

Orlando

Summary

Knowledgeable Desired Position with solid background in providing timely and effective customer support through live chat platforms. Successfully resolved wide range of customer inquiries, enhancing user satisfaction. Demonstrated adaptability and strong communication skills to address and resolve customer concerns efficiently. Professional customer service expert prepared for role in chat-based support. Proven track record of handling diverse customer inquiries and resolving issues promptly, contributing to high levels of customer satisfaction. Known for effective team collaboration and flexibility in meeting changing customer needs. Leveraged problem-solving skills and exceptional communication to maintain client relationships. Professional in customer communication with strong focus on delivering results. Skilled in active listening, problem-solving, and maintaining positive client interactions. Reliable team player, adapting effectively to changing needs and priorities. Known for maintaining high standards and ensuring customer satisfaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

Billing Specialist

Orlando Health
Orlando
02.2024 - 05.2025
  • Implemented new policies related to billing processes when required.
  • Resolved discrepancies between customers' remittances and invoices received.
  • Worked closely with patients to discuss payment arrangements when needed.
  • Answered customer inquiries regarding billings, payments, account status.
  • Calculated billing charges, prepared and submitted claims to insurance companies.
  • Provided support to other departments within the organization as needed.
  • Performed data entry into accounting software programs such as QuickBooks.
  • Maintained accurate records of collections, adjustments and denials in the system.
  • Verified insurance coverage and identified third-party payers for billing purposes.
  • Worked with team members to identify and develop process improvements.

Customer Service and Chat Representative

Assist Rx
03.2019 - 09.2024
  • Streamlined resolution process for common issues, resulting in faster response times and improved customer feedback.
  • Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
  • Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.

Medicine technician

Brookdale assisted living
01.2023 - 04.2024
  • Utilized electronic health records systems to maintain patient medication profiles and ensure accurate documentation
  • Prepared intravenous medications, sterile compounds, and other specialized medications with precision and attention to detail
  • Assisted in verifying prescription orders, performing drug utilization reviews, and providing medication information to patients

Customer service lead

Walgreens
10.2020 - 02.2023
  • Provided exceptional customer service by effectively addressing inquiries and resolving complaints in a timely and professional manner
  • Demonstrated strong communication skills by actively listening to customer needs and proactively addressing issues to ensure customer loyalty and retention

Education

High school -

Wekiva high school
Apopka, FL
05.2021

Skills

  • Interpersonal skills
  • Communication skills
  • Customer service
  • Issue resolution
  • Relationship building
  • Sales targets
  • Handling customer inquiries
  • Complaint resolution
  • Product recommendations
  • Problem-solving skills
  • CRM systems
  • Medical technology
  • Laboratory testing
  • Diagnostic tests
  • Analyzing results
  • Maintaining accurate records
  • Quality assurance
  • Patient care
  • Quick Typing
  • Language Fluency
  • Empathy Display
  • Persuasion techniques
  • CRM Software
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail

Timeline

Billing Specialist

Orlando Health
02.2024 - 05.2025

Medicine technician

Brookdale assisted living
01.2023 - 04.2024

Customer service lead

Walgreens
10.2020 - 02.2023

Customer Service and Chat Representative

Assist Rx
03.2019 - 09.2024

High school -

Wekiva high school
Charise Evans