Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alena Coventry

North Charleston,SC

Summary

Retail professional with over 4 years of experience in employee onboarding, performance coaching, and operational compliance. Expertise in KPI analysis and records management, facilitating cross-department collaboration. Proven ability to enhance organizational efficiency through structured processes and effective communication.

Overview

4
4
years of professional experience

Work History

Sales Lead

Under Armour
North Charleston, South Carolina
05.2025 - Current
  • Achieved 12% year-over-year sales increase by leading team of 10+ associates with targeted coaching.
  • Analyzed daily KPIs to adjust staffing and sales tactics, contributing to an 8% boost in the conversion rate.
  • Created and maintained daily operational and performance reports for leadership review.
  • Delegated tasks according to team strengths and business priorities to enhance productivity
  • Resolved escalated employee and customer concerns while maintaining a collaborative work environment.

Stock Supervisor

Banana Republic Factory Store
North Charleston, South Carolina
09.2023 - 05.2025
  • Streamlined stockroom workflows, reducing inventory processing time by 25%.
  • Maintained inventory accuracy above 96% through consistent cycle counts and loss prevention measures.
  • Coordinated with the visual and sales teams to implement process improvements that enhanced efficiency.
  • Provided leadership with actionable stock gap reports, improving replenishment planning, and reducing missed sales opportunities.

Sales Lead

Aerie By American Eagle
Newport Beach, California
07.2021 - 09.2023
  • Conducted employee coaching sessions using KPI data to improve team performance.
  • Led onboarding programs for 20+ new hires, covering operational procedures and customer service best practices.
  • Assigned roles and responsibilities to optimize coverage and efficiency during peak hours.
  • Oversaw compliance with company standards in workplace safety, record keeping, and operational protocols.

Education

Bachelor of Arts - Arts

Southern New Hampshire University
Manchester, NH
08-2025

Skills

  • Employee onboarding and training
  • Performance coaching
  • KPI analysis
  • Records management and reporting
  • Conflict resolution
  • Employee relations
  • Administrative process improvement
  • Cross-functional team collaboration

Timeline

Sales Lead

Under Armour
05.2025 - Current

Stock Supervisor

Banana Republic Factory Store
09.2023 - 05.2025

Sales Lead

Aerie By American Eagle
07.2021 - 09.2023

Bachelor of Arts - Arts

Southern New Hampshire University

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