Alena Dickson
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Community Assistant
Terra West Management Services
Las Vegas, NV
11.2022 - Current
- Effectively communicate between Board Members, responding to the board of directors in a timely, professional manner.
- Respond to homeowner requests, and inquiries via phone, email and in person.
- Answer an average of 10-20 calls and emails per day from homeowners requesting assistance with violations, fines and communicating information to the board.
- Processing fines, violations, meeting minutes as well as inspection logs.
Elderly Caregiver
AllPro Caregiving
Las Vegas, NV
01.2022 - 03.2023
- Provided companionship and emotional support to elderly clients.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Transported clients to doctor appointments or other necessary outings.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Responded quickly in emergency situations in a calm manner.
- Adhered to all applicable laws, regulations, policies, procedures and standards related to eldercare services.
Customer Service Representative
Telus International
Las Vegas, NV
09.2021 - 09.2022
- Answered customer inquiries and provided accurate information regarding account information.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
CMA - Medical Assisting
Nevada Career Institute
Las Vegas, NV11-2022
High School Diploma -
John Finney High School
Vallejo, CA06-2013
Skills
- Documentation Management
- Professionalism
- Organizational Skills
- Team Collaboration
- Attention to Detail
- Strategic Thinker
- Problem-Solving
- Administration and Management
- Time Management Abilities
- Professional Demeanor
- Adaptability and Flexibility
Certification
- CPR Certified
- Drivers License
- CMA
Timeline
Community Assistant
Terra West Management Services
11.2022 - Current
Elderly Caregiver
AllPro Caregiving
01.2022 - 03.2023
Customer Service Representative
Telus International
09.2021 - 09.2022
CMA - Medical Assisting
Nevada Career Institute
High School Diploma -
John Finney High School
- CPR Certified
- Drivers License
- CMA
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