Makalah Mclain
Bound Brook
Summary
Community-focused professional with proven track record in fostering positive resident relations and organizing community events. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Demonstrated skills in effective communication and problem-solving, ensuring harmonious community environment.
Overview
6
6
years of professional experience
Work History
Community Assistant
Kean University Office of Residence Life
11.2024 - Current
- Supported new residents in their transition to the community by providing information on available resources and amenities.
- Maintained accurate records of all communication with residents regarding policy enforcement or incident reports.
- Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
- Maintained open communication with residents to proactively handle questions and complaints.
- Monitored common spaces for cleanliness and safety compliance while promptly addressing any issues that arose.
- Established rapport with diverse populations through active listening skills and empathy, promoting an inclusive living environment.
- Managed digital and physical office records and used Mircrosoft360 tools to track trends and report on metrics.
- Led tours to highlight property features to prospective tenants and answer questions.
Cashier / Sales associate
Target
07.2021 - 11.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Crew Member
Dunkin Donuts
08.2020 - 07.2021
- Ensure operations excellence by adhering to the systems and standards of the store
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Cashier/ Sales Associate
Justice
12.2019 - 08.2020
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Crew Member
Mcdonalds
05.2019 - 11.2019
- Conduct administrative duties and errands as required
- Escalate any problems or complaints to the relevant supervisor or manager
- Prioritize important tasks and manage your time effectively
- Maintain professionalism and a positive attitude
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
Education
Bachelor's Degree - Forensic Psychology
Kean University
Union, New Jersey05-2026
High School Diploma -
Bound Brook Highschool
Bound Brook, New Jersey06.2022
Skills
- Emotional awareness
- Program planning
- Documentation management
- Progress evaluations
- Service optimization
- Community outreach
- Documentation proficiency
- Customer service
- Customer assistance
- Patience and empathy
- Time management skills
- Cash handling
- Work ethic and integrity
- Team collaboration
- Customer service excellence
Accomplishments
- Art Honor Society
- 2020
- 2021
- 2022
- Academic Honor Roll
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Limited Working
Timeline
Community Assistant
Kean University Office of Residence Life
11.2024 - Current
Cashier / Sales associate
Target
07.2021 - 11.2024
Crew Member
Dunkin Donuts
08.2020 - 07.2021
Cashier/ Sales Associate
Justice
12.2019 - 08.2020
Crew Member
Mcdonalds
05.2019 - 11.2019
Bachelor's Degree - Forensic Psychology
Kean University
High School Diploma -
Bound Brook Highschool
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