Alena Gonzales
San Antonio,TX
Summary
Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data entry. Skilled in document digitization, office modernization and data organization for enhanced productivity.
Overview
5
5
years of professional experience
Work History
Member Services
Great Northwest Community Improvement Association
2023.11 - Current
- Streamlined high income calls for improved efficiency and reduced wait times.
- Maintained up-to-date knowledge of Policies and any changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Receptionist
Ancira Nissan
2023.04 - 2023.12
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained a well organized, and efficient mailing system
- Kept data entry for license place
Cashier
Ancira Nissan
2022.08 - 2023.12
- Expedited payment processing timeframes with efficient organization of incoming checks, electronic transfers, and credit card transactions.
- Fostered positive relationships with clients as primary point-of-contact regarding any billing-related concerns or questions while providing exceptional customer service throughout interactions.
- Utilized quality control software to track and analyze data.
- checked and balanced form of payments
Ambassador
Maple Street Biscuit
2022.09 - 2022.12
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Cashier
Walmart
2021.08 - 2022.08
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Tallied cash drawer at beginning and end of each work shift.
Cashier
Walmart
2020.11 - 2021.07
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided help in resolving complex problems.
Cashier
CiCis Pizza
2019.04 - 2020.11
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
Bachelor of Science - Marketing
Southern New Hampshire University
Hooksett, NH05.2027
High School Diploma -
Earl Warren High School
9411 Military Dr, San Antonio Tx, 7825106.2019
Skills
- Product Knowledge
- Data Entry
- Phone etiquette
- Customer Service
- Account updating
- High Volume phone calls
- Complaint resolution
Timeline
Member Services
Great Northwest Community Improvement Association
2023.11 - Current
Receptionist
Ancira Nissan
2023.04 - 2023.12
Ambassador
Maple Street Biscuit
2022.09 - 2022.12
Cashier
Ancira Nissan
2022.08 - 2023.12
Cashier
Walmart
2021.08 - 2022.08
Cashier
Walmart
2020.11 - 2021.07
Cashier
CiCis Pizza
2019.04 - 2020.11
Bachelor of Science - Marketing
Southern New Hampshire University
High School Diploma -
Earl Warren High School
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