Microsoft office
Alena Gonzales
Member services
Leon Valley,TX
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
Work History
Member Services
Great Northwest Community Improvement Association
11.2023 - Current
- Streamlined high income calls for improved efficiency and reduced wait times.
- Maintained up-to-date knowledge of Policies and any changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Receptionist
Ancira Nissan
04.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained a well organized, and efficient mailing system
- Kept data entry for license place
Cashier
Ancira Nissan
08.2022 - 12.2023
- Expedited payment processing timeframes with efficient organization of incoming checks, electronic transfers, and credit card transactions.
- Fostered positive relationships with clients as primary point-of-contact regarding any billing-related concerns or questions while providing exceptional customer service throughout interactions.
- Utilized quality control software to track and analyze data.
- checked and balanced form of payments
Ambassador
Maple Street Biscuit
09.2022 - 12.2022
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Cashier
Walmart
08.2021 - 08.2022
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Tallied cash drawer at beginning and end of each work shift.
Cashier
Walmart
11.2020 - 07.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided help in resolving complex problems.
Cashier
CiCis Pizza
04.2019 - 11.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
High School Diploma -
Earl Warren High School
9411 Military Dr, San Antonio Tx, 7825106.2019
Skills
- Product Knowledge
- Data Entry
- Phone etiquette
- Customer Service
- Account updating
- High Volume phone calls
- Complaint resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved unhappy Phone calls which led to better communication.
- Updated and maintained company database to reflect current and accurate client records for more than 5,000 accounts.
- Recognized by customers and administration for expedient and effective service.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Flexible work hoursCompany CulturePaid time offCareer advancementQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Software
Excel
Word document
Interests
Reading
Arts & crafts
Journaling
Timeline
Member Services
Great Northwest Community Improvement Association
11.2023 - Current
Receptionist
Ancira Nissan
04.2023 - 12.2023
Ambassador
Maple Street Biscuit
09.2022 - 12.2022
Cashier
Ancira Nissan
08.2022 - 12.2023
Cashier
Walmart
08.2021 - 08.2022
Cashier
Walmart
11.2020 - 07.2021
Cashier
CiCis Pizza
04.2019 - 11.2020
High School Diploma -
Earl Warren High School
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