Alena Graham
Delivery Coordinator
Olathe,KS
Summary
Highly motivated and customer-focused professional with extensive experience in automotive sales, technology guidance, and client relations. Skilled at delivering personalized service, building long-term customer relationships, and effectively communicating complex information with clarity and empathy. Adept at managing repair orders, coordinating appointments, and conducting vehicle technology walkthroughs to ensure a seamless delivery experience. Recognized for adaptability, problem-solving, and a commitment to exceeding customer expectations. Passionate about continuous learning, professional growth, and creating positive, memorable experiences for clients in both sales and instructional settings.
Overview
3
3
years of professional experience
Work History
Delivery Coordinator
Olathe Toyota
06.2025 - Current
- Promote and sell automotive accessories and protection packages, consistently meeting or exceeding commission-based sales goals.
- Schedule and coordinate installation appointments for vehicle accessories to ensure timely and accurate service.
- Create and manage repair orders while accurately entering information across multiple dealership systems.
- Provide expert guidance to customers on vehicle technology, infotainment systems, and mobile app connectivity.
- Deliver vehicles to customers post-finance, ensuring a smooth and personalized handover experience.
- Serve as a key point of contact for customer inquiries, resolving issues and enhancing satisfaction with post-sale support.
- Close out repair order tickets accurately, verifying completion details and ensuring all documentation is properly recorded in the system.
- Prepare and submit Retail Delivery Reports (RDRs) for sold vehicles, maintaining compliance with manufacturer and dealership standards.
- Conduct follow-up calls to customers on behalf of the sales team to complete satisfaction surveys and gather feedback for process improvement.
Water Safety Instructor
Aqua Tots
04.2023 - 01.2024
- Collaborated with parents regarding youth swim goals and planned course path.
- Taught emergency response and rescue protocols for water safety.
- Instructed students in water safety techniques.
- Demonstrated basic to advanced swim techniques and breathing exercises.
- Instructed group and private swim lessons for children of various ages and skill levels, emphasizing safety, skill development, and confidence in the water.
- Communicated regularly with parents and families to discuss student progress, set personalized goals, and ensure satisfaction with their child’s improvement.
- Developed customized lesson plans to address individual learning needs and create a supportive, engaging learning environment.
- Trained and mentored new instructors on effective teaching techniques, safety protocols, and strategies for maintaining an enjoyable class atmosphere.
- Assisted with class scheduling, pool safety checks, and lesson coordination to ensure smooth program operations.
- Adapted teaching techniques to different learning styles.
- Developed and implemented lesson plans based on individual student needs.
Education
High School Diploma -
Olathe West High School
Olathe, KS05-2025
Skills
- Multitasking in Fast-Paced Environments
- Problem Solving & Conflict Resolution
- Memorable First Impressions
- Team Mentality/ Collaboration
- Patience
- Positive Influence
- Clear Communication
- Emotional Intelligence
- Calm Under Pressure
- Initiative-driven
- Technology-Oriented
- Sales Analytics Awareness
- Dedicated to continuous learning and professional growth, always seeking new ways to improve
Timeline
Delivery Coordinator
Olathe Toyota
06.2025 - Current
Water Safety Instructor
Aqua Tots
04.2023 - 01.2024
High School Diploma -
Olathe West High School