Alena Maczko
Summary
Talented Team Leader with a proven track record, experienced, and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Organized, builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Ride Team Lead
American Dream
03.2023 - Current
- I was responsible for watching over a designated zone every shift involving aesthetics around the zone, opening/closing checks, dispersing team members and equipment, collecting lost articles, and guest relations including guest concerns, comments, etc.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Assisted supervision team and management with any task they needed.
- Communicated any concerns or issues to management, supervision, and my peers if needed.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Being able to clearly communicate and work alongside my peers without complications, interferences, and/or distractions is very impactful to our team.
Rides Trainer
American Dream
08.2022 - Current
- Teaching various different procedures for properly and safely operating rides.
- Providing classes for our new hires as well as hands on floor training making sure to get across to all different types of learners.
- Training includes different aspects such as leading by example, making sure each individual can handle the rides they learn, while also ensuring they are comfortable on the floor and have a full understanding of each and every aspect they learn.
- Most importantly we make sure each individual executes the Ten Critical Components during every cycle at every ride
- Confirming they have an in-depth understanding of our Standard of Operations at Nickelodeon Universe
- As a trainer responsibilities include: Evaluate employee performance to gauge and understand what skills they are strong in and which need more training
- Providing trainees and coworkers with assistance in all aspects during our time together
- Preparing and organizing trainees paperwork, uniforms, training classes, and anything else that will be needed for our training and classes.
- Working in teams and with one another before, during, and after training to provide a safe and efficient work environment for our team.
Ride Operator / Dispatcher
American Dream
08.2019 - 03.2023
- Knowing how to properly operate rides and attractions while prioritizing safety and also providing guests with an enjoyable experience.
- Being an operator also requires being iRoc certified.
- This certification confirms having knowledge of and executing the Ten Critical Components to ride operations to have an efficient and safe work environment.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
- Providing support and helping customers with possible concerns, questions, and comments as well as any other possible situations they would need assistance with. All with the intention to fulfill their needs and enhance the guest experiences while making it more enjoyable.
- Child care such as helping and aiding children when needed. Examples include assisting a lost child without raising concern
- Working as not only a team but individually as well
Swim Instructor
Take Me To The Water Swim School
10.2020 - 01.2022
- Working with children and adults ages ranging from 2 - 50 years old and teaching basic to advanced swimming techniques and methods to them
- The instruction of classes required being able to adjust teaching methods based on differences in learning styles and adapting to such for each individual student as well as planning lessons accordingly for each of my students every session and class weekly
- Swim Instructing includes the skills of multitasking and keeping track of my students while making sure I can efficiently teach a class in limited time
- Also involving working in teams to help and support coworkers, students, and parents when questions and/or issues arisen.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Prepared equipment before each class class and stored items promptly after classes.
- Implemented proper safety protocols and emergency response plans.
Education
Currently Enrolled - Business Administration And Management
Bergen Community College
Paramus, NJHigh School Diploma -
Rutherford High School
Rutherford, NJ06.2021
Skills
- Invoice Verification / Ordering
- Training / Teaching
- Performance monitoring
- Onboarding and Orientation
- Account Management
- Teamwork and Collaboration
- Guest Services / Customer Service
- Organizational Skills
- Experience with Children Babysitting/ Toddler care
- Staff education and training
- Strong Verbal, Communication, and Writing Skills
Certification
- iRoc - International Ride Operator Certification
- Skytrail Certification
- Training Certified
- Cpr Certified
- Ibcces Certified
- Girl Scout Silver Award (06/2019)
Timeline
Ride Team Lead
American Dream
03.2023 - Current
Rides Trainer
American Dream
08.2022 - Current
Swim Instructor
Take Me To The Water Swim School
10.2020 - 01.2022
Ride Operator / Dispatcher
American Dream
08.2019 - 03.2023
Currently Enrolled - Business Administration And Management
Bergen Community College
High School Diploma -
Rutherford High School