Alena Perna
Overview
2
2
years of professional experience
Work History
Service Experience Representative
Nordstrom Rack
Danvers, MA
09.2025 - Current
- Delivered exceptional customer service by assisting shoppers with purchases, returns, and inquiries, ensuring a positive in-store experience
- Handled cash, credit, and mobile payments accurately and efficiently at the point of sale
- Processed and fulfilled mobile and online orders with speed and accuracy, ensuring timely customer pickups and a seamless digital shopping experience
Student Desk Worker
Endicott College, Public Safety Department
Beverly, MA
04.2025 - Current
- Managed front desk operations, ensuring a welcoming environment for visitors
- Utilized computer systems for data entry and record maintenance of student interactions
- Managed sensitive information with discretion, ensuring student privacy and data security
Tax Intern
J. Squared Services
Newburgh, NY
05.2025 - 08.2025
- Assisted in preparing tax returns for individual and corporate clients, ensuring compliance with regulations
- Utilized Microsoft Excel to analyze and break down monthly bank statements, ensuring accurate data entry and identifying trends
- Utilized Drake Software to accurately process and prepare W-2 forms for clients, ensuring compliance with federal and state tax regulations
Ice Cream Server
Tantillo's Farm Market
Gardiner, NY
05.2023 - 10.2024
- Provided excellent customer service, ensuring satisfaction with ice cream selections and order accuracy
- Operated point-of-sale systems efficiently, processing transactions and managing cash handling.
- Assisted in inventory management, restocking supplies to ensure availability of popular flavors.
- Collaborated with team members to create a welcoming atmosphere for customers during peak hours.
Education
Bachelor of Arts - Accounting
Endicott College
Beverly, MA05-2028
Skills
- QuickBooks experience
- Tableau experience
- Microsoft Excel
- Google Suites
- Problem-solving skills
- Time management
- Attention to detail
- Organization
Timeline
Service Experience Representative
Nordstrom Rack
09.2025 - Current
Tax Intern
J. Squared Services
05.2025 - 08.2025
Student Desk Worker
Endicott College, Public Safety Department
04.2025 - Current
Ice Cream Server
Tantillo's Farm Market
05.2023 - 10.2024
Bachelor of Arts - Accounting
Endicott College