Alena Ponzio
Tempe,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Bartender
Crust Simply Italian
Chandler, AZ
02.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender /Coffee Barista
Morning Squeeze
Scottsdale, AZ
08.2022 - 02.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
Server
Butters Pancakes & Cafe
Scottsdale, AZ
02.2020 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Perry High School
Gilbert, AZ05.2018
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Clear and effective communication
- Organizational ability
- Complex Problem-Solving
- Patience and Tolerance
- Outgoing Personality
Timeline
Bartender
Crust Simply Italian
02.2024 - Current
Bartender /Coffee Barista
Morning Squeeze
08.2022 - 02.2024
Server
Butters Pancakes & Cafe
02.2020 - 08.2022
High School Diploma -
Perry High School