Alena Sharp
Glenn Heights
Summary
Accomplished property management professional with 5 years of leasing and community management experience, including leadership as a Leasing Manager. Exceeded occupancy goals, enhanced resident retention, and increased revenue through effective leasing operations and team collaboration. Committed to delivering outstanding customer service and driving property stabilization. Eager to apply leadership and operational expertise in a Leasing Manager role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Leasing Manager
Willow Bridge Property Company
Irving
06.2025 - Current
- Managed leasing operations for residential units in a dynamic community.
- Developed marketing strategies to attract potential tenants effectively.
- Analyzed market trends to optimize rental pricing and occupancy rates.
- Implemented leasing policies to ensure compliance with regulations and standards.
- Maintained strong relationships with residents and addressed their concerns promptly.
- Trained and mentored new staff on leasing procedures and customer service skills.
- Collaborated with maintenance teams to ensure prompt resolution of tenant issues.
Leasing Manager
Sentral West Midtown
Atlanta
01.2023 - 03.2025
- Led leasing operations for a 300+ unit lease-up community, successfully achieving 98% occupancy and property stabilization.
- Developed and maintained strong resident relationships, resulting in high resident satisfaction and retention rates.
- Consistently achieved monthly renewal goals through effective communication, negotiation, and customer service.
- Planned and executed resident events to enhance community engagement, satisfaction, and retention.
- Collaborated with management and operational teams to ensure seamless resident experiences and achievement of property goals.
Leasing Professional
Station R
Atlanta
04.2021 - 01.2023
- Maintained occupancy levels of 97% or higher within a stabilized community.
- Assisted with planning and hosting resident events that strengthened community engagement and resident retention.
- Exceeded monthly leasing, sales, and customer service performance goals.
- Conducted property tours, followed up on leads, and converted prospects into residents through effective sales techniques.
- Delivered exceptional customer service while resolving resident concerns in a timely manner.
Leasing Professional
Solstice
Fairburn
03.2020 - 04.2021
- Contributed to the successful lease-up of the community, achieving 95% occupancy prior to investor sale.
- Executed daily property inspections to maintain compliance with company standards for model units and community grounds.
- Conducted market research and competitive analysis to inform leasing strategies based on occupancy trends, pricing, amenities, and activity.
- Guided prospective residents through leasing process, delivering exceptional customer service to enhance resident satisfaction.
Education
Bachelor of Science - Psychology
Georgia State University
Atlanta, GASkills
- Leasing & Sales
- Property Management
- Resident Retention
- Fair Housing Compliance
- Entrata
- Yardi / OneSite
- Microsoft Office Suite
- Problem Solving
- Time Management
- File organization
- Team Leadership
- Relationship Building
- Conflict Resolution
- Service excellence
- Verbal & Written Communication
Certification
- Fair Housing Act Training
- Leasing 101
Timeline
Leasing Manager
Willow Bridge Property Company
06.2025 - Current
Leasing Manager
Sentral West Midtown
01.2023 - 03.2025
Leasing Professional
Station R
04.2021 - 01.2023
Leasing Professional
Solstice
03.2020 - 04.2021
Bachelor of Science - Psychology
Georgia State University