Shay Craft
Dallas,TX
Summary
Results-driven Leasing Professional with expertise in Class A multifamily communities, focusing on high-volume leasing and resident engagement. Manages leasing operations and delivers engaging tours while ensuring precise documentation. Drives traffic through outreach marketing and resident events, fostering strong relationships to enhance occupancy performance.
Overview
5
5
years of professional experience
Work History
Leasing Consultant
Avenue5 Residential
Dallas, TX
03.2025 - Current
- Managed the full leasing process, including applications, lease documentation, and file compliance
- Conducted property tours and leasing presentations to engage prospects and support lease conversions
- Coordinated lead follow-up and leasing activity, contributing to occupancy goals
- Delivered high-quality service to residents and prospects through phone, email, and in-person communication
- Coordinated with maintenance and management to resolve resident concerns and support daily operations
- Executed resident events to enhance engagement and retention
- Conducted outreach marketing to generate new leads and establish community partnerships
- Created social media video content to promote units and amenities
Leasing Professional
ConAm Management
Modesto, CA
08.2024 - 02.2025
- Conducted property tours and leasing presentations, showcasing units and amenities to engage prospects
- Delivered professional communication with residents and prospects, enhancing leasing experience through effective inquiry handling
- Prepared and processed lease applications, renewals, and documentation with strong attention to detail
- Maintained accurate and organized resident files, ensuring compliance with company policies and procedures
- Coordinated with maintenance and management teams to address resident concerns, ensuring smooth operational support
- Supported leasing activities by managing leads, following up with prospects, and coordinating administrative tasks
Manufacturing Specialist
Texas Instruments
Dallas, TX
01.2021 - 09.2023
- Monitored production systems in semiconductor fabrication, ensuring efficient operation and minimal disruptions.
- Oversaw production lots (silicon wafers), utilizing internal computer systems to enhance accuracy and ensure workflow continuity.
- Collaborated with technicians and engineers to identify and resolve issues promptly in a high-precision environment.
- Maintained strict compliance with company procedures and regulatory standards
- Managed detailed documentation and records to support operational accuracy and reporting
- Ensured quality control by monitoring processes for consistency and adherence to established protocols
Education
High School Diploma -
Options For Youth
Carmichael, CA10-2018
Skills
- Leasing & Sales
- Lead generation
- Lead management
- Resident retention
- Leasing presentations
- Community marketing
- Community outreach
- Event planning
- Lease Documentation & File Management
- Application Processing & Lease Compliance
- Yardi
- RealPage
- On-Site
- ILM
- CRM IQ
- Microsoft Office
- Verbal & Written Communication
- Conflict resolution
- Relationship building
- Administrative & Operations
- Social media content
Skills
Apartment Tours & Leasing Presentations, Prospect Engagement & Relationship Building, Lead Management & Sales Conversion, Resident Relations & Retention, Resident Event Planning & Execution, Outreach Marketing & Community Partnerships, Lead Generation & Traffic Building, Social Media Content Creation (Video Filming & Property Showcasing), Lease Documentation & File Management, Application Processing & Lease Compliance, Calendar Management & Appointment Scheduling, Time Management & Task Prioritization, Multitasking in Fast-Paced Environments, Attention to Detail & Accuracy, Yardi, RealPage, On-Site, ILM, CRM IQ, Microsoft Office Suite (Word, Excel, PowerPoint), Verbal & Written Communication, Conflict Resolution & Problem Solving, Organization & Professionalism
Timeline
Leasing Consultant
Avenue5 Residential
03.2025 - Current
Leasing Professional
ConAm Management
08.2024 - 02.2025
Manufacturing Specialist
Texas Instruments
01.2021 - 09.2023
High School Diploma -
Options For Youth