Courtney Rodriguez
Hampton ,VA
Summary
Detail-oriented leasing professional with over 5 years in property management and 12 years in customer service, administration, and problem resolution. Expertise in leasing operations, resident relations, lease administration, and compliance. Skilled in Fair Housing, LIHTC, Section 8, and property management procedures, delivering effective solutions in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Leasing Consultant
InterSolutions
Richmond, VA
06.2026 - Current
- Manage prospective and current resident interactions throughout the leasing lifecycle, from initial inquiry and follow-up through application, lease preparation, and move-in coordination.
- Conduct professional apartment, model-unit, and community tours while identifying prospect needs and effectively presenting property features, amenities, services, and benefits.
- Followed up with prospective residents to enhance engagement and drive application submissions, contributing to occupancy and leasing goals.
- Processed applications and collected required documentation, ensuring organized and accurate records for applicants and residents.
- Assist with lease preparation, move-in coordination, resident communications, and general leasing-office operations.
- Tracked leasing traffic, prospect activity, and applications to facilitate accurate reporting and informed decision-making.
- Respond to resident questions and concerns promptly while maintaining a professional, service-oriented approach.
- Support property teams with administrative tasks, resident retention initiatives, and day-to-day community operations.
Senior Resolution Coordinator
Walmart
Hampton, VA
11.2024 - 01.2026
- Resolve complex customer concerns and escalated issues through research, critical thinking, policy interpretation, documentation, and cross-functional collaboration.
- Investigate account and service issues, identify appropriate resolutions, and escalate matters when necessary.
- Investigated account and service issues, identified appropriate resolutions, and escalated matters.
- Handle sensitive and challenging conversations with professionalism, empathy, sound judgment, and effective conflict-resolution skills.
- Identified recurring customer concerns and recommended process improvements to enhance service quality and operational efficiency.
- Handled sensitive and challenging conversations with professionalism, empathy, and effective conflict-resolution skills.
- Balanced productivity, quality, compliance, and customer satisfaction in a high-volume environment.
Participant Services Associate
U.S. Enrollment Services Benefit Center
Harrisburg, PA
12.2023 - 05.2024
- Managed high-volume inbound and outbound communications involving participant accounts, benefits, documentation, and service inquiries.
- Reviewed and updated confidential account information to ensure accuracy and compliance with procedures.
- Researched participant concerns and determined appropriate resolutions.
- Executed detailed data entry, documentation, and account updates, enhancing administrative processing efficiency.
- Performed detailed data entry, documentation, account updates, and administrative processing.
- Safeguarded confidential information while providing professional and responsive customer service to participants.
Leasing Consultant
LEDIC Realty Company
Hampton, VA
04.2018 - 08.2020
- Acted as a primary leasing-office representative for prospective and current residents, providing professional service throughout the leasing and resident experience.
- Conducted apartment and community tours, identified prospect needs, presented property amenities, and communicated available rental options.
- Assisted prospective residents with applications, required documentation, leasing requirements, and move-in procedures.
- Collected and organized applicant documentation, coordinating with compliance personnel to ensure timely approval processes.
- Assisted Assistant Community Manager with rent-payment entry and resident account administration, supporting efficient leasing-office operations.
- Conducted vacant-unit inspections and identified maintenance, cleanliness, and readiness concerns prior to occupancy.
- Built positive resident relationships through responsive communication, professionalism, and effective problem resolution.
- Facilitated occupancy and resident retention through consistent follow-up and proactive customer service.
Benefits Specialist
Conduent
Chesapeake, VA
05.2019 - 03.2020
- Managed confidential customer accounts, ensuring accurate handling of eligibility information, beneficiary records, retirement accounts, and financial documentation to uphold data integrity.
- Researched complex account issues, delivering accurate information and resolutions in adherence to compliance requirements, enhancing customer trust and satisfaction.
- Researched complex account issues and provided accurate information and appropriate resolutions while following established compliance requirements.
- Assisted customers with sensitive financial and benefits-related concerns, effectively addressing inquiries while maintaining professionalism, empathy, and confidentiality.
- Utilized multiple computer systems and databases to research information, update records, and document customer interactions.
- Applied policies and procedures consistently while identifying issues requiring additional review or escalation.
Education
IB Diploma - Cosmetology
Empire Beauty School
Newport News, VAGED -
Leigh Adult Learning Center
Hampton, VACollege/Technical Training -
Centura College
Virginia Beach, VASkills
- Leasing & Sales
- Prospect Conversion
- Apartment & Property Tours
- Lease Administration
- Application Processing
- Rent Collection & Account Management
- Fair Housing Compliance
- LIHTC & Section 8
- Property Inspections
- Resident Relations
- Resident Retention
- Resident File Management
- Conflict & Escalation Resolution
- CRM & Property Management Systems
- Customer Service
- Team Collaboration
Property Management Knowledge
- Fair Housing Regulations
- LIHTC
- Section 8
- Resident Rights
- Lease Administration
- Rent Collection
- Recertifications
- Collections & Delinquency Support
- Application Processing
- Resident File Management
- Property & Vacant-Unit Inspections
- Leasing & Sales
- Traffic Reporting
- Resident Relations
- Maintenance Coordination
- Compliance Documentation
- Resident Retention
Technology
- Fair Housing Regulations
- LIHTC
- Section 8
- Resident Rights
- Lease Administration
- Rent Collection
- Recertifications
- Collections & Delinquency Support
- Application Processing
- Resident File Management
- Property & Vacant-Unit Inspections
- Leasing & Sales
- Traffic Reporting
- Resident Relations
- Maintenance Coordination
- Compliance Documentation
- Resident Retention
Personal Information
- Fair Housing Regulations
- LIHTC
- Section 8
- Resident Rights
- Lease Administration
- Rent Collection
- Recertifications
- Collections & Delinquency Support
- Application Processing
- Resident File Management
- Property & Vacant-Unit Inspections
- Leasing & Sales
- Traffic Reporting
- Resident Relations
- Maintenance Coordination
- Compliance Documentation
- Resident Retention
Timeline
Leasing Consultant
InterSolutions
06.2026 - Current
Senior Resolution Coordinator
Walmart
11.2024 - 01.2026
Participant Services Associate
U.S. Enrollment Services Benefit Center
12.2023 - 05.2024
Benefits Specialist
Conduent
05.2019 - 03.2020
Leasing Consultant
LEDIC Realty Company
04.2018 - 08.2020
IB Diploma - Cosmetology
Empire Beauty School
GED -
Leigh Adult Learning Center
College/Technical Training -
Centura College