Camri Kinney
Dallas
Summary
Motivated and customer-focused Leasing Consultant with strong experience in property management, sales, and resident relations. Skilled in closing leases, conducting tours, managing applications, and maintaining high occupancy rates. Known for exceptional communication, problem-solving abilities, and delivering a positive resident experience.
Overview
7
7
years of professional experience
Work History
Leasing Consultant
Sunstone
Mesquite
01.2025 - Current
- Conducted property tours for prospective tenants and highlighted community features.
- Assisted in lease preparation and reviewed tenant applications for approval.
- Managed resident inquiries and resolved maintenance issues promptly.
- Maintained accurate records of lease agreements and tenant communications.
- Coordinated marketing efforts to promote available units and enhance visibility.
- Collaborated with the property management team to ensure compliance with regulations.
- Developed strong relationships with residents to foster community engagement.
- Provided guidance to new leasing consultants on best practices and procedures.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Conducted background checks on applicants.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Checked rental eligibility by following company's verification process.
- Maintained accurate records of prospective renters, applications and leases.
- Contacted and followed up with tenants on renewal notices.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Sales and Leasing Consultant
CAF Management
Dallas
03.2023 - 01.2025
- Guided clients through leasing options and property features.
- Conducted property viewings and answered client inquiries.
- Collaborated with marketing team to promote available properties.
- Managed leasing paperwork and ensured compliance with regulations.
- Built relationships with clients to understand their housing needs.
- Provided exceptional customer service during the leasing process.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
- Planned tour route to include common areas, outdoor recreational facilities and parking areas.
- Assisted customers in selecting vehicles that met their needs and budget requirements.
- Organized special events or promotional activities to generate interest in leasing programs.
- Performed daily administrative tasks such as filing paperwork or entering data into databases.
Customer Service Representative
Navient Solutions
Dallas
03.2019 - 11.2022
- Assisted customers with inquiries regarding account status and payment options.
- Resolved customer complaints by providing effective solutions and support.
- Educated clients on loan repayment options and financial assistance programs.
- Utilized CRM software to track customer interactions and manage inquiries efficiently.
- Maintained accurate records of customer interactions for reporting purposes.
- Monitored account updates to ensure compliance with regulatory requirements and company standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Associate of Science - Business Administration
Cedar Valley
Lancaster, Tx05-2027
High School Diploma -
Mesquite High School
Mesquite, TX05-2018
Skills
- Customer service
- Leasing & Sales
- Resident Relations
- Property Tours & Move-Ins
- Application Processing
- Fair Housing Compliance
- Lead Management & Follow-Up
- Rent Collection & Renewals
- CRM/Property Software (Yardi, AppFolio, RealPage, etc)
- Conflict Resolution
- Marketing & Outreach
- Data entry
- Effective communication
- Problem resolution
- Follow-up techniques
- Cold calling
Timeline
Leasing Consultant
Sunstone
01.2025 - Current
Sales and Leasing Consultant
CAF Management
03.2023 - 01.2025
Customer Service Representative
Navient Solutions
03.2019 - 11.2022
Associate of Science - Business Administration
Cedar Valley
High School Diploma -
Mesquite High School