Krista Hernandez-Jo
CAMDENLIVING APARTMENTS
Gaithersburg,MD
3
Languages
1
Certification
10
years of professional experience
Detail-oriented and dependable administrative professional with experience supporting daily operations, coordinating schedules, managing records, and communicating with clients and staff. Highly organized, adaptable, and skilled at managing multiple priorities while maintaining accuracy and professionalism. Strong team player who takes initiative and is committed to providing efficient, high-quality administrative support.
Work History
Leasing Consultant
5 Years 3 Months- Provided exceptional customer service to prospective and current tenants, addressing needs and resolving concerns professionally.
- Conducted property tours and guided prospective tenants through the leasing process, applications, and lease agreements.
- Managed applicant screening, including background checks, credit assessments, and rental history verification.
- Assisted applicants with Montgomery County’s MPDU program, including Rockville and Gaithersburg requirements.
- Managed daily administrative tasks, including emails, phone calls, filing, and correspondence.
- Mentored new leasing consultants and supported operations across three sister properties.
Sales Associate/Move-in Coordinator
8 Months- Conducted tours for prospective residents and families, highlighting living spaces, amenities, services, and community benefits.
- Built relationships with prospective residents and served as the primary point of contact throughout the move-in process.
- Coordinated resident move-ins, addressing questions, concerns, and individual needs to ensure a smooth transition.
- Collaborated with nurses and care managers to review medical histories and ensure appropriate care plans were established before move-in.
- Assisted residents and families with health assessments, care plans, billing information, and other required paperwork.
Administrative Assistant
2 Years- Provided administrative support to executives, including scheduling, correspondence, and maintaining confidential resident and staff records.
- Coordinated communication between residents, families, and staff, handling inquiries, appointments, and community information.
- Assisted with resident billing, including invoicing, payment tracking, and maintaining accurate financial records.
- Supported resident tours and admissions, assisting families with paperwork and the move-in process.
- Managed office supplies, databases, and administrative records while ensuring accuracy and organization.
- Assisted with social media, community events, and promotional materials to engage residents and attract prospective residents.
Front Desk Concierge
6 Months- Provided exceptional customer service at all times in order to exceed expectations.
- Greeted and welcomed guests with a friendly, professional attitude.
- Managed incoming calls from customers seeking information or assistance.
- Utilized problem solving skills to identify solutions for various issues related to concierge duties.
- Trained new concierge staff members by offering constructive feedback to enhance productivity of new hires.
- Maintained accurate records of guests' requests and services performed.
Sales Representative
2 Years 1 Month- Provided friendly customer service, assessed customer needs, and resolved questions and concerns professionally.
- Operated cash register and processed transactions accurately in a high-volume retail environment.
- Maintained organized, clean, and well-stocked sales areas while arranging product displays.
- Performed daily opening and closing procedures, including cash drawer counts and store setup.
- Adapted to a fast-paced work environment while maintaining efficiency, organization, and company standards.
Education
High school or equivalent
Skills
Fluent in Spanish
Leasing & Sales
Customer Service
Application Verification
Lease Administration
Fair Housing Compliance
Conflict Resolution
Scheduling & Calendar Management
Administrative Support
Microsoft Office (Excel & Outlook)
Certification
Driver's License
Languages
Spanish - Expert
English - Fluent
Bilingual
Timeline
Leasing Consultant
CAMDENLIVING APARTMENTS
05.2021 - CurrentRead More
Sales Associate/Move-in Coordinator
ASPENWOOD RETIREMENT COMMUNITY
09.2020 - 05.2021Read More
Administrative Assistant
ASPENWOOD RETIREMENT COMMUNITY
09.2018 - 09.2020Read More
Front Desk Concierge
ASPENWOOD RETIREMENT COMMUNITY
03.2018 - 09.2018Read More
Sales Representative
HOLLISTER CO
06.2016 - 07.2018Read More
John F. Kennedy High School
High school or equivalent
Read More