Alena Sierra
Summary
Reliable and organized administrative professional with background in office supervision, data verification, and client support. Experience managing daily workflows, handling detailed paperwork, and maintaining strict confidentiality in fast paced environments. Strong communicator with ability to work independently, solve problems effectively and build positive relationships with the public.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Supervisor
Children's Resource Center
Bowling Green, Ohio
01.2026 - Current
- Manage scheduling and staffing to ensure adequate coverage.
- Manage patient intake processes.
- Coordinate appointment scheduling for multiple providers.
- Handle patient inquiries and resolve issues.
- Provide information and resources to individuals seeking assistance.
- Coordinate records requests.
- Conducted performance evaluations and provides constructive feedback to staff.
- Assist in recruitment.
Advocate
City Mission of Findlay/Marthas Home
01.2025 - 02.2026
- Conduct intakes for new residents to assess immediate needs
- Maintain daily logs and client records while ensuring confidentiality
- Collaborate with outside agencies and community resources to facilitate housing services for residents
- Oversaw daily operations of the residential facility to ensure smooth functioning
- Plan and organize activities and events for residents
- Created and improved systems like intake forms, tracking logs, and sign-in/out sheets to keep things more organized
- Support residents during stressful situations using de-escalation and a calm, supportive approach
Verifying Representative
Sarnova (Remote)
Findlay, Ohio
08.2023 - 01.2025
- Ensured accuracy and completeness of documentation prior to claims submission
- Verified patient demographics and insurance information for accurate EMS billing
- Researched and confirmed missing or incomplete records to support claim processing
- Worked independently to meet daily productivity and accuracy expectations
- Maintained confidentiality while handling sensitive patient and billing information
- Used internal systems and databases to update and manage records
Customer Service Representative
Discover Card (Remote)
Findlay, Ohio
04.2020 - 08.2023
- Handled high volume interactions maintaining a professional tone
- Assisted customers with account questions, payments, and general inquiries
- Navigated multiple systems to research and document customer needs
Skills
- Office Supervision & Staff Scheduling
- Records Requests & Management
- Data Entry, Verification, Documentation
- Microsoft Excel & Data Management
- Multi System Navigation
- Administrative & Client Support
- Confidentiality & Compliance
- Time Management & Organization
- Independent Work & Productivity
Certification
- Certified Family Peer Supporter, Ohio
- NAMI Ohio - Positive Behavior Supports Training
- Microsoft Excel - Basic Formulas & Functions
- CPR/AED (Adult & Youth)
Timeline
Supervisor
Children's Resource Center
01.2026 - Current
Advocate
City Mission of Findlay/Marthas Home
01.2025 - 02.2026
Verifying Representative
Sarnova (Remote)
08.2023 - 01.2025
Customer Service Representative
Discover Card (Remote)
04.2020 - 08.2023