Open To Work
Beverley Blakeslee
Erie,PA
Work Preference
Summary
Dedicated professional in early childhood education and retail management, skilled in supervising staff and enhancing customer satisfaction. Proven track record of ensuring compliance with regulations while fostering a positive learning environment and effective team dynamics.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Supervisor
Little Acorns Learning Center
Erie, US
02.2024 - Current
- Care of children, lesson plans, supervise employees, conferences with families, trainings, Learning Standards, supervision of staff.
- Supervised daily operations of early childhood education programs.
- Coordinated staff schedules to ensure adequate classroom coverage.
- Conducted training sessions for new employees on policies and procedures.
- Managed classroom environments to promote safety and learning engagement.
- Developed educational materials aligned with developmental goals for children.
- Communicated regularly with parents about children's progress and activities.
- Ensured compliance with state regulations and licensing requirements for childcare centers.
- Monitored employee productivity to provide constructive feedback and coaching.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Resource Parent of Foster System
02.2019 - Current
- Attended meetings, maintained logs, updated information, and completed required trainings to support children in foster care. Participated in collaborative meetings with caseworkers, therapists, and biological parents to discuss care strategies.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated with cross-functional teams to align objectives and improve care coordination for foster children.
Assistant Store Manager
Build-A-Bear Workshop
Erie, US
10.2023 - 01.2024
- Scheduling, assist customers, sales, floor plan, evaluations, inventory, data entry, orders, supervise employees
- Assisted in managing daily store operations and staff scheduling.
- Trained and developed team members in customer service techniques.
- Oversaw inventory management and maintained stock levels on the sales floor.
- Ensured compliance with company policies and safety standards in-store.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supported visual merchandising initiatives to create engaging store displays.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Assistant Manager
Versona
Erie, US
09.2022 - 10.2023
- Inventory, customer service, paperwork, assist with scheduling, construct newsletter for corporate, supervise employees.
- Assisted in managing daily store operations and staff scheduling.
- Monitored inventory levels and ordered supplies to maintain stock availability.
- Facilitated communication between management and staff to improve workflow efficiency.
- Developed promotional campaigns to attract customers during key shopping periods.
- Addressed customer inquiries and resolved issues to ensure satisfaction and loyalty.
- Evaluated employee performance and provided constructive feedback for professional growth.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Retail Store Manager
Goodwill Industries
Erie, US
06.2021 - 08.2022
- I oversee the hiring process, oversee merchandising and day to day activities, scheduling, handle customer concerns, and production.
- Managed daily operations of retail store to ensure smooth functionality.
- Trained and supervised staff to enhance customer service skills.
- Developed and implemented merchandising strategies to optimize product displays.
- Oversaw inventory management to maintain stock levels and reduce shrinkage.
- Coordinated community outreach programs to promote Goodwill's mission and services.
- Analyzed sales data to identify trends and improve store performance.
- Ensured compliance with safety standards and company policies in the workplace.
- Fostered a positive work environment to encourage teamwork among staff members.
- Built and maintained strong working relationships with team members.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Organized merchandise displays according to seasonal promotions or special events.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Coordinated stock replenishment processes as needed based on sales trends.
- Ensured all safety protocols were followed at all times by staff members.
- Supervised cash drawer balances and deposits of store receipts.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Executed merchandising strategies to support store sales growth.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
- Developed and maintained store policies and procedures.
- Performed regular audits to ensure compliance with company standards.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Prepared and submitted nightly bank deposits.
- Drafted detailed reports on store performance for upper management review.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Prepared employee performance appraisals, providing actionable feedback.
- Initiated new product training sessions for employees to improve product knowledge.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Created engaging merchandise presentations to motivate impulse purchases.
- Collaborated with other departments to coordinate promotional activities and events in-store.
- Created marketing plans that increased revenue by 15% within 6 months.
- Worked closely with vendors to negotiate contracts for goods or services.
- Monitored employee performance and provided feedback on a regular basis.
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
- Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
- Coordinated special events such as promotions or seasonal displays.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
District Manager (Seasonal)
Resource Plus
Erie, US
06.2020 - 11.2020
- I traveled throughout PA and Ohio supervising 100 + staff in 30 stores, making sure stores and product were merchandised correctly. My duties included: hiring, training, making spreadsheets using Excel, conference calls, counting and surveying equipment, merchandising, and supervising the 100 + employees.
- Oversaw daily operations across multiple retail locations.
- Managed staff training and development programs to enhance performance.
- Coordinated inventory management processes to ensure stock availability.
- Analyzed sales data to identify trends and inform strategic decisions.
- Fostered strong relationships with vendors to optimize supply chain efficiency.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Created and maintained productive relationships with key stakeholders in the district.
- Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
District Manager (Seasonal)
PLANT ESSENTIALS
03.2017 - 11.2019
- Manage stores to make sure we are meeting staffing hours and goals. Communicate with staff for scheduling, job performance, and corporate goals. I work with store product and communicate with store managers about progress. I also complete store projections.
ASSISTANT GROUP SUPERVISOR
CHILDREN'S LEARNING CENTER
01.1998 - 12.2017
- My duties included: supervision of college students, volunteers, and practicum students. Caring for the children, including feeding, observations, making portfolios for each child, lesson plans for development, parent-teacher conferences, communication with family members, therapists, and safety of the children. I also have communication with observers and state personnel such as Keystone Stars. I set the environment for optimal learning and made sure that we had the supplies needed and were up to date with the variety of observations and trainings required. I made sure everything was clean and organized. I also picked up on doing jobs that I saw needed done. I also started a recycling program.
DATA ENTRY (Per Diem)
CHILDREN'S PEDIATRICS
Erie County, US
03.2009 - 03.2011
- I entered patient data into the EPIC computer system, scanned pertinent documents, roomed patients.
- Executed daily operational tasks to ensure smooth workflow.
- Collaborated with diverse coworkers to resolve issues and achieve shared goals related to products and services.
- Collaborated with various departments to meet project objectives.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Contributed to team efforts to enhance workplace efficiency.
- Updated and maintained databases with current information.
Education
BFA - Fine Art
EDINBORO UNIVERSITY
Edinboro, PA01-1997
Skills
- Management
- Leadership
- Staff management
- Team supervision
- Employee engagement
- Training development
- Coaching
- Performance evaluation
- Staff training
- Scheduling
- Inventory
- Stock management
- Workflow management
- Process optimization
- Operational efficiency
- Compliance management
- Organizational skills
- Strategic planning
- Operations management
- Customer support
- Client relationship management
- Conflict resolution
- Team coordination
- Problem solving
- Analytical thinking
- Attention to detail
- Financial management
- English
- SCHEDULING
- INVENTORY
- SCANNING
- Excel
- Microsoft Excel
- WORD
- Microsoft Word
- Filing
- Recruiting
- Interviewing
- Medical office expertise
- Medical Records
- Medical Terminology
- Patient Care
- Retail Management
- Store management expertise
- Assistant Manager Experience
- Data organization
- Visual display
- Safety protocols
- Goal setting
- Relationship building
- Verbal communication
- Clear communication
- Coaching
- Payroll processing
- Staff training
- Visual display
- Data organization
Certification
- Driver's License
- Resource Parent of Foster System, 02/01/19, Present, Attend meetings, Keep logs, Update info, Keep up to date with trainings, Participate in meetings with CW's, therapists, and bio parents
Personal Information
Work Permit: Authorized to work in the US for any employer
Awards
Certificate of Achievement for Adaptability and Attention to Detail, 09/01/20
Publications
Great Writers of the 20th Century, 05/01/92, Wrote a poem titled 'And Man Came' which was included in this publication.
Additional Information - Skills And Abilities
Manage 25+ employees in all areas including maintenance and production, Attend managers meetings, schedule, attend and present trainings, Familiar with all aspects of running the store, Recruit, hire, train, and perform meetings with employees, Use paycom system, generate reports in Excel, and fill in wherever needed, Ensure products are merchandised correctly for optimum sales, Organize sales and ensure move-through of products, Conduct inventory counts, Experience in a variety of situations, Speak to staff and Store Managers, participate in conference calls, Experience speaking to families on difficult subjects, Participate in parent-teacher conferences, Exchange ideas and information from articles read at classes and trainings, Comfortable in a leadership role, Find out what I need to know, Do what needs to be done and do it well
Assessments
- Sales skills, Proficient, 01/01/21
- Project timeline management, Proficient, 01/01/21
- HR: Compensation & benefits, Proficient, 12/01/20
- General manager (hospitality), Proficient, 01/01/21
- Supervisory skills: Motivating & assessing employees, Proficient, 01/01/21
Timeline
Supervisor
Little Acorns Learning Center
02.2024 - Current
Assistant Store Manager
Build-A-Bear Workshop
10.2023 - 01.2024
Assistant Manager
Versona
09.2022 - 10.2023
Retail Store Manager
Goodwill Industries
06.2021 - 08.2022
District Manager (Seasonal)
Resource Plus
06.2020 - 11.2020
Resource Parent of Foster System
02.2019 - Current
District Manager (Seasonal)
PLANT ESSENTIALS
03.2017 - 11.2019
DATA ENTRY (Per Diem)
CHILDREN'S PEDIATRICS
03.2009 - 03.2011
ASSISTANT GROUP SUPERVISOR
CHILDREN'S LEARNING CENTER
01.1998 - 12.2017
BFA - Fine Art
EDINBORO UNIVERSITY