Alena Smorodina

• Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
• Documented student attendance and progress against goals.
• Administered and graded tests and assignments to evaluate student progress.
• Developed and taught ESL curriculum to improve students' conversational abilities.
• Created new lesson plans based on course objectives.
• Educated students in basics of English grammar and conversational speaking.
• Attended workshops to learn about student motivation and engaging learning activities.
• Emphasized critical thinking through small group activities.
• Organized classroom supplies and decorated walls to create fun, nurturing settings and meet learning needs.
• Assessed student learning progress and comprehension with routine tests and standardized examinations.
• Taught lessons encompassing skill-building activities in speaking, writing, reading and listening.
• Built positive relationships with parents to involve families in educational process.
• Kept classroom clean, organized and safe for students and visitors.
• Boosted individual perseverance and resilience by setting challenging goals and providing realistic support.

August,2015-February,2019 Chief Cabin Attendant A-320/321

• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
• Relayed updates and information to passengers after confirming key details with pilot.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Verified aircraft and passenger compliance with policies, regulations and safety guidance.
• Answered passenger questions and provided solutions to issues arising during flights.
• Resolved passenger conflicts and medical emergencies during flights
• Ensured safety and comfort of customers onboard aircraft.
• Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Offered personalized assistance to children, elderly and passengers with special needs.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
• Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.