Alena Sorrell
Oak Hill,OH
Summary
Proven leader in manfacturing management, adept at elevating customer engagement and streamlining operations, significantly enhancing store performance for Appalachia Freeze Dry Co. Expert in employee management and budgeting, with a knack for fostering a safe, efficient store environment. Excelled in resolving escalated customer issues, demonstrating exceptional problem-solving and customer service skills.
Overview
6
6
years of professional experience
Work History
Shop Manager
Appalachia Freeze Dry Co
10.2023 - 05.2024
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
Shift Manager
McDonald's Restaurant
04.2018 - 10.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
Zane Trace High School
Chillicothe, OH2007
Skills
- Customer Service
- Employee Management
- Health and safety
- Invoicing
- Employee Scheduling
- Customer Engagement
- Store operations
- Tax and payroll
- Budgeting and finance
Timeline
Shop Manager
Appalachia Freeze Dry Co
10.2023 - 05.2024
Shift Manager
McDonald's Restaurant
04.2018 - 10.2023
Zane Trace High School
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