Marcio Lopez
La Vergne,TN
Summary
Adept at enhancing operational efficiency and team performance, I significantly improved workplace safety and customer satisfaction at J.C Marble & Granite and ELAA stone design. Leveraging skills in employee management and strategic planning, I excel in driving results through effective leadership and customer engagement, ensuring high-quality standards and timely project completion.
Overview
5
5
years of professional experience
Work History
Shop Manager
ELAA Stone Design
05.2023 - 09.2024
• Manage Bridge saw cutter, Fabricators, Polishers & installation crew.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
•installation of flooring
•installation of tile
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
Fabrication Shop Manager
J.C Marble & Granite
08.2020 - 05.2023
•Manage fabricators & polishers
•
- Enhanced workplace safety by enforcing strict adherence to safety protocols and providing regular safety training for employees.
- Maintained detailed records of project progress, identifying potential roadblocks and adjusting timelines as needed to meet deadlines.
- Managed a team of skilled fabricators, ensuring timely completion of projects and maintaining high-quality standards.
- Collaborated with other departments to ensure seamless project handoffs and integration of fabricated components.
Installation Technician
SITAC Marble & Granite
05.2019 - 08.2020
•installation of countertops
•installation of undermount sinks
•installation of flooring
•installation of tile
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
Education
High School Degree -
La Vergne High School
La Vergne, TNSkills
- Customer Service
- Employee Management
- Health and safety
- Invoicing
- Employee Scheduling
- Customer Engagement
- Task Delegation
- Sales Promotions
- Social Media Marketing
- Team Leadership
- Decision-Making
- Inventory Management
- Effective leader
- Operations Management
- Teamwork and Collaboration
- Training Management
- Strategic Planning
- Time management
- Relationship Building
- Staff Management
- Customer Relations
- Quality Assurance
- Schedule Management
- Customer Service Management
- Management Team Building
- Performance Improvements
- Desktops, Laptops, and Mobile Devices
- Operations Oversight
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shop Manager
ELAA Stone Design
05.2023 - 09.2024
Fabrication Shop Manager
J.C Marble & Granite
08.2020 - 05.2023
Installation Technician
SITAC Marble & Granite
05.2019 - 08.2020
High School Degree -
La Vergne High School
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