ALENIA INFANTOLINO
North Bergen,NJ
Summary
Industrious professional with experience in management. Skilled in leading and motivating teams to exceed customer expectations while increasing profit and reducing costs. Recognized for driving team performance through open communication and a positive working environment. Dedicated management professional with experience leading high-performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals. Responsible student with good judgment, time management, and a flexible schedule. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
02.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained regular and consistent attendance and punctuality.
Assistant Manager
Jersey Mike's Sub's
10.2020 - 02.2023
- Handled employee discipline and termination according to company policies.
- Oversaw daily financial transactions and managed cash flow to support profitability.
- Communicated with clients to address questions, concerns and needs and provide quality customer service.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Managed company orders, expenditures and sales to meet budget and revenue targets.
Sales Associate
Perhaps Of Smithville
03.2020 - 01.2022
- Analyzed sales data to identify trends and make recommendations for improvement.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Cultivated relationships with new and existing customers to drive sales
- Performed cleaning tasks, keeping store neat and organized.
- Assisted customers with product selection to ensure customer satisfaction.
- Used product knowledge for handling objections.
Shift Leader
Rita's Italian Ice
03.2020 - 11.2021
- Monitored, directed and coached job site personnel.
- Worked with crew to produce daily production requirements.
- Coached team members, delivering candid feedback on expectations and performance.
- Complied with company standards and policies, setting example for team members.
- Managed store closing and opening procedures to ensure safety and security.
Education
High School Diploma -
Pinelands Regional High School
Tuckerton, New JerseySkills
- Product Display
- Food Preparation and Safety
- Adaptive and Creative
- Excellent Memory
- Opening and Closing Coordination
- Team Player
- Menu Memorization
- Team Leadership
Timeline
Barista
Starbucks
02.2023 - Current
Assistant Manager
Jersey Mike's Sub's
10.2020 - 02.2023
Sales Associate
Perhaps Of Smithville
03.2020 - 01.2022
Shift Leader
Rita's Italian Ice
03.2020 - 11.2021
High School Diploma -
Pinelands Regional High School