Alenny Perdomo Montero
New York,USA
Summary
Seeking an opportunity in the hospitality industry at an organization that values a customer experience-driven approach to service.
Energetic professional with experience in multilateral relations, governmental and international non-profit organizations, with strong communication and interpersonal skills.
Experienced hospitality industry professional with exceptional customer service skills, crew management, and conflict resolution.
Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
9
9
years of professional experience
Work History
Civil Registrar
Consulate General Of Spain In New York
New York , USA
2022.09 - Current
- Managing diplomatic relations, promoting international trade, and providing consular support to Spanish citizens in New York.
- Working with the consulate team to shape and advance Spain's interests and values abroad, and promote Spain's national security and the development of international law.
- Coordinating international development, humanitarian, and peace and security assistance efforts.
- Other responsibilities include processing nationality applications, customer service information and data management, manager of office and internet programs, organizing high-level diplomatic events involving highly recognized government and industry figures.
- Expert in diplomatic protocol and communications.
Founder / Entrepreneur
Alenny Soluciones SRL
Santo Domingo , Dominican Republic
2018.01 - Current
- Company Overview: Alenny Soluciones SRL is a micro-credit community lending organization that provides small businesses with working capital credit in the Dominican Republic
- Developed and delivered profitable loan products that are valuable to customers
- Daily operations for loan servicing: maintaining financial records, ensuring all requests are documented and processed accurately and timely.
- Engaging with loan applicants to conduct due diligence interviews on new and existing loan applications.
- Performing financial analyses on loan applicants, and interacting with loan applicants as necessary to better understand and validate their business activities and financial situation.
- Collecting loan repayments as they fall due, escalation for delinquent borrowers such as engaging lawyers, liquidation of collateral
- Reviewing credit documents and liaising with internal and external stakeholders to ensure documentation is complete
- Ensured prudent underwriting resulting in 100% loan repayment rate since inception.
Hostess
Nava Restaurant
The Bronx , USA
2021.09 - 2022.09
- Greet, acknowledge, and seat patrons, handle special needs / requests, manage seating chart, monitor restaurant activity to determine seating and dining flow
- Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials
- Take reservations and to-go orders by phone, answer customer questions and maintain accurate wait times
- Cultivate positive guest relations by managing information and orchestrating speedy seating
- Document reservations, alert servers and managers of large groups and prepared seating
- Support servers, food runners and bussers with keeping dining area ready for every guest
- Use cash registers and credit card machines to cash out customers
- Respond to guest inquiries and requests timely, friendly, and efficiently
- Perform opening and closing duties, as needed
- Highly skilled in planning service workflows, coordinating dining room staff, and managing patron reservations
- Demonstrated success in working with restaurant staff to create unique dining experiences and upholding high quality standards
Airbnb Super-Host / Property Manager
Viajar Bien Travel Company
Las Terrenas , Dominican Republic
2018.01 - 2022.06
- Conduct screening and scheduling of reservations and correspondence with all guest inquiries
- Arbitrate adjustments of rates and reservations and issue special offers / refunds and necessary
- Arrange for cleaning, laundry services, and property maintenance
- Exceeded over 80 positive reviews from a culturally diverse list of guests around the world
- Showcased a consistent record of excellent customer service while maintaining impeccable standards of safety, cleanliness, and quality care with a smile
- Minimized vacancy periods by strategizing improvements to marketing initiatives, business plans and guest outreach programs
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market
- Prepared specifications, solicited bids and approved subcontracts for building services
- Handled guest complaints promptly and appropriately, calling in repairmen and other support services
Manager on Duty
EMG Models
New York City , USA
2019.01 - 2021.09
- In-charged of screening and scheduling models, training models on etiquette, proper self-care, presentation skills
- Plan travel, accommodation, and photoshoots
- Relationship development with product sponsors and other agencies
- Meeting creatives and agents; planning auditions and shoots
- Collaborating with photographers and directors to accomplish their creative visions
Professional Model
EMG Models
NYC | Milan | Istanbul | Aruba | Miami , USA
2015.11 - 2018.12
- Modeled garments such as dresses, coats, underclothing and swimwear
- Promoted products and services by posing for commercials, live shows and photo shoots
- Kept up with personal care to cut down on wait times for hair, makeup and styling
- Cut down on shooting times by closely following photographer directions and feedback
- Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies
- Experienced in Modeling Agent Collaboration, Photoshoot procedures, Fashion and Editorial shoots, Relationship Development
- Posed and strutted to demonstrate features such as garment quality, style and design
- Designed personal body care plans to optimize health appearance
- Proved successful working within tight deadlines and fast-paced atmosphere
Education
Bachelor of Laws - Law
Universidad Autónoma De Santo Domingo
Dominican Republic10.2023
Skills
- Expert in Diplomatic protocol and executive communications
- Great interpersonal skills, talented in staff and team management.
- Strong Work Ethic
- Professional Appearance
- Excellent Customer Service
- Experience in Food and Beverage Service,
- Excellent verbal and written communication skills.
Languages
- English
- Spanish
Timeline
Civil Registrar
Consulate General Of Spain In New York
2022.09 - Current
Hostess
Nava Restaurant
2021.09 - 2022.09
Manager on Duty
EMG Models
2019.01 - 2021.09
Founder / Entrepreneur
Alenny Soluciones SRL
2018.01 - Current
Airbnb Super-Host / Property Manager
Viajar Bien Travel Company
2018.01 - 2022.06
Professional Model
EMG Models
2015.11 - 2018.12
Bachelor of Laws - Law
Universidad Autónoma De Santo Domingo
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