LISSETTE CRUZ LAZARO
Brooklyn
Summary
Professional with solid experience in legal and customer service roles, in particular as a customer service representative at the Consulate General of México in New York. Protecting confidential information and optimizing document management. Extensive experience of computer systems, as well as, customized solutions, demonstrating a unique combination of analytical and interpersonal skills.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Consulate General of Mexico in New York.
10.2020 - Current
- Documentation department, customer service, providing legal advice and general information, issuing passports and consular identification.
- Personalized attention guiding you to a possible solution.
- Protection of confidential information and through strict compliance with data security protocols.
Administrative Assistant
MI CASA ES PUEBLA EN NUEVA YORK
05.2019 - 09.2020
- Representative office of the government of the state of Puebla, México.
- Provided customer service, general information and legal advice, birth certificates, social programs, and public activities.
- Safeguarded sensitive information through diligent adherence to company data security protocols.
- Improved document management, creating a centralized filing system for ease of access and collaboration.
- Demonstrated adaptability by learning new technologies/software quickly when required due to changing business needs or requirements.
Security Guard Service
Corporate Loss Prevention Associates
01.2018 - 04.2019
- Security guard on the yellow line and escort people, providing professional services in different areas at the John F. Kennedy International Airport.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Life and Health Insurance Agent.
New York Life Insurance Company Agent.
08.2016 - 11.2017
- I offer a variety of products that can help you meet a number of Insurance and financial needs, including, but not limited to college funding, retirement, managing costs for extended periods of care and lifetime income strategies.
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
- Performed needs analysis to obtain information required to make appropriate life and health insurance product recommendations.
Assistant Account Executive
WWRL Radio La Invasora 1600 AM
08.2014 - 01.2016
- I had an exceptional position, the connection between radio station and client, the maintenance of the client portfolio, also new ideas to create new social relationships. Scheduling office activities such as making reports, writing commercials, calls, meetings, massive public events, etc.
- Provided guidance to clients and account teams on mass media communications strategies.
Attorney At Law
AJK Consulting, Asesorias & Proyectos.
05.2012 - 03.2013
- Providing legal advice in criminal, civil, commercial, and labor matters.
- Assisted clients in estate planning by preparing wills, trusts, powers of attorney, and other relevant documentS.
Attorney at Law
Self-employed
01.2010 - 04.2012
- I provided legal advice in criminal, civil, commercial, labor, etc.
- I began to take my first cases and represent them before the competent authorities.
- Assisted clients in estate planning by preparing wills, trusts, powers of attorney, and other relevant documents.
Education
Bachelor of Science - Law
Universidad Popular Autónoma Del Estado De Puebla
Puebla, México07-2010
Skills
- Customer service
- Sales closing
- Data entry
- Paperwork processing
- Microsoft Excel
- Appointment scheduling
Timeline
Customer Service Representative
Consulate General of Mexico in New York.
10.2020 - Current
Administrative Assistant
MI CASA ES PUEBLA EN NUEVA YORK
05.2019 - 09.2020
Security Guard Service
Corporate Loss Prevention Associates
01.2018 - 04.2019
Life and Health Insurance Agent.
New York Life Insurance Company Agent.
08.2016 - 11.2017
Assistant Account Executive
WWRL Radio La Invasora 1600 AM
08.2014 - 01.2016
Attorney At Law
AJK Consulting, Asesorias & Proyectos.
05.2012 - 03.2013
Attorney at Law
Self-employed
01.2010 - 04.2012
Bachelor of Science - Law
Universidad Popular Autónoma Del Estado De Puebla
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