Aleria Louring
Houston,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Security Officer
United Protective Services
Houston, TX
11.2023 - Current
- Monitored premises to ensure safety and security for all personnel.
- Conducted regular patrols to identify and address potential security threats.
- Managed access control, verifying identification of visitors and employees.
Warehouse Associate
Acend Staffing
Houston, USA
02.2023 - 08.2023
- Manually and mechanically loaded and unloaded materials from pallets, skids, platforms, lifting devices, or other transport vehicles.
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Warehouse Associate
Alphalete Distribution
Houston, USA
05.2021 - 08.2022
- Avoided safety hazards by correctly operating company tools and equipment.
- Inspected quality, quantity and availability of goods against records.
- Supported accurate inventory management by controlling use and conducting regular cycle counts.
Customer Service Representative
Conduent
Houston, USA
10.2019 - 04.2021
- Delivered fast and friendly service to handle questions and service complaints.
- Managed customer calls efficiently in fast-paced call center environment.
- Documented, researched and resolved customer service issues.
Security Officer
US Security Associates
Houston, USA
02.2018 - 08.2019
- Patrolled public areas regularly to detect and resolve unsafe conditions.
- Contributed to total building security, effectively distributing resources to cover all access points and building areas.
- Defused conflicts and security issues through effective de-escalation and crisis management techniques.
Education
Certification - Business Administration
Northwest Educational Center
Houston, TX 11.2006 - 07.2007
Skills
- Customer service
- Complaint resolution
- CRM software
- Conflict de-escalation
- Effective communication
- Time management
- Attention to detail
- Team collaboration
- Problem solving
- Punctuality and reliability
- Technical support
Middle Initial
L
Timeline
Security Officer
United Protective Services
11.2023 - Current
Warehouse Associate
Acend Staffing
02.2023 - 08.2023
Warehouse Associate
Alphalete Distribution
05.2021 - 08.2022
Customer Service Representative
Conduent
10.2019 - 04.2021
Security Officer
US Security Associates
02.2018 - 08.2019
Certification - Business Administration
Northwest Educational Center
11.2006 - 07.2007