Alesa Corrales

• Prepared and managed patient insurance payments and claims, and assisted with document preparation.
• Performed preliminary vision screening, including visual acuity testing.
• Assisted with diagnostic testing setup, including imaging and specialized ophthalmic equipment.
• Coordinated referrals to specialists and scheduled follow-up appointments as directed by providers.
• Verified insurance eligibility, obtained referrals and prior authorizations, and collected copays and outstanding balances.

• Scheduled & confirmed appointments.
• Processed payments and updated accounts to reflect balance changes.
• Assisted with prescription refill requests by routing messages to providers through the EMR.
• Collected copays, deductibles, and outstanding balances while accurately processing daily payments.
• Answered office phone and emails to schedule

appointments, answer questions and document

information.

• Handled incoming and outgoing fax correspondence, medical records requests, and provider documentation.

• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Responded to inquiries made online, by phone or via email.
• Promoted and sold professional skincare and beauty products based on clients' treatment plans and skincare goals.
• Educated clients on product ingredients, proper usage, and post-treatment skincare routines.
• Answered incoming calls and emails to schedule

appointments.

• Resolved customer inquiries, questions and concerns to consistently offer quality service to clients.

• Demonstrated and sold mobile devices to guests, showcasing latest phones and features and their capabilities.
• Promoted sales by informing customers about current sales and special offers.
• Consistently met or exceeded sales quotas by assessing and meeting customer needs.
• Processed new activations, upgrades, account changes, and device troubleshooting with accuracy and efficiency.