Alesha Burgess
Valdosta,GA
Overview
17
17
years of professional experience
Work History
Healthcare Program Consultant
Georgia Department of Community Health
Atlanta, GA
08.2024 - Current
- Identified issues or areas of improvement within existing programs and developed solutions accordingly.
- Monitored progress of projects against established benchmarks and timelines.
- Reviewed established procedures to assess areas in need of improvement.
- Serve as a subject matter expert in Family Medicaid and Presumptive Pregnant Women Eligibility programs.
- Develop and maintain policies, procedures, and provider manuals to ensure program effectiveness and compliance.
- Coordinate with external organizations for seamless program implementation.
- Train, monitor, and evaluate Health Department staff managing Presumptive Eligibility programs. Execute responsibilities independently, ensuring timely and accurate program delivery.
- Execute responsibilities independently, ensuring timely and accurate program delivery.
Economic Support Specialist Supervisor
Georgia Department of Human Services
Valdosta, GA
05.2023 - 08.2024
- Provides direct supervision and support to assigned team/unit of Economic Support Specialists
- Analyzes and assesses the effectiveness of services provided to customers in addition to assigned programmatic responsibilities to ensure the identified outcome measures are achieved
- Ensures agency compliance with policies, appropriate documentation, and reporting requirements
- Develops and encourages a cooperative team-oriented environment within units(s) and with other agencies and providers
- Assess assigned staff performance and provide ongoing development and training
- Conducted follow-up activities with successful candidates throughout the onboarding process.
- Evaluates employees job performance; recommends employee disciplinary and discharge actions as appropriate.
- Processed applications, reviewed records, and determined appropriate benefits in accordance with applicable regulations.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Organized virtual or remote interviews when necessary.
Economic Support Specialist III
Georgia Department of Human Services
Valdosta, GA
10.2016 - 04.2023
- Analyzed financial information to determine eligibility for public assistance programs such as SNAP, Family Medicaid, and ABD Medicaid benefits as set by State and Federal guidelines.
- Responded to complaints from applicants about program requirements or procedures.
- Observe for signs of fraud and reported cases to fraud coordinator and investigators.
- Researched and interpreted program regulations and applicable laws.
- Helping to provide individuals and families access to services that promote self-sufficiency and independence and to protect Georgia's vulnerable children and adults.
- Participate in meetings and training sessions to keep informed of changing regulations, implementation problems and program changes.
- Advised clients on available resources such as job training opportunities.
Security Officer
South Georgia Medical Center
Valdosta, GA
08.2014 - 01.2017
- Gathered information, identified, and implemented resolution, planned follow-up, and logged and filed incident report to successfully manage complaints
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Upon request, collected patient valuables and secured in controlled area until needed
- Respond to calls for morgue duty to release deceased to funeral home
- Oversaw daily monitoring and patrolled buildings, grounds and work sites either by company vehicle or by foot
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Security Officer
API Security Services
Valdosta, GA
07.2016 - 10.2016
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Acted quickly during emergency situations to reduce opportunity for damage and injury
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Screened individuals and prevented passage of prohibited articles into restricted areas
- Conducted regular patrols of key areas to spot and control security concerns
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment
- Log in deliveries for clients.
Security Officer
DSI Security Services
Valdosta, GA
04.2011 - 06.2016
- Gathered information, identified, and implemented resolution, planned follow-up, and logged and filed incident report to successfully manage complaints
- Acted quickly during emergency situations to reduce opportunity for damage and injury
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Screened individuals and prevented passage of prohibited articles into restricted areas
- Conducted regular patrols of key areas to spot and control security concerns
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment
- Log in deliveries for clients.
Security Officer
Securitas Security Services USA
Valdosta, GA
05.2008 - 01.2011
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Gathered information, identified, and implemented resolution, planned follow-up, and logged and filed incident report to successfully manage complaints
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Acted quickly during emergency situations to reduce opportunity for damage and injury
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
- Regulated vehicle and pedestrian traffic onto building grounds
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
- Monitored central alarm systems for fire, intrusion, and duress alarms
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Patrolled and monitored premises in company vehicle or by foot
- Scheduled and dispatched drivers to park or pick up trailer from assigned area.
Education
Associate of Applied Science - Law Enforcement Technology
Albany Technical College
Albany, GA05.2016
Skills
- Caseload Management
- Public Assistance Programs
- Document Processing
- Application Processing
- Customer Service and Assistance
- Documentation Skills
- Clerical Support
- Professional Demeanor
- Organizational Skills
- Team Collaboration
- Staff Management
- Complex Problem-Solving
- Task Delegation
- Time Management
- Microsoft Word, Excel, and Outlook Software Proficiency
- Processes and Procedures
Timeline
Healthcare Program Consultant
Georgia Department of Community Health
08.2024 - Current
Economic Support Specialist Supervisor
Georgia Department of Human Services
05.2023 - 08.2024
Economic Support Specialist III
Georgia Department of Human Services
10.2016 - 04.2023
Security Officer
API Security Services
07.2016 - 10.2016
Security Officer
South Georgia Medical Center
08.2014 - 01.2017
Security Officer
DSI Security Services
04.2011 - 06.2016
Security Officer
Securitas Security Services USA
05.2008 - 01.2011
Associate of Applied Science - Law Enforcement Technology
Albany Technical College