Alesha Burgess
Valdosta,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Economic Support Specialist Supervisor
Georgia Department Of Human Services
05.2023 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Updated client documentation for accurate, compliant and current records.
- Supported clients and families with empathy and compassion during difficult times.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Interviews, hires, directs, trains. and evaluates employees job performance; recommends employee disciplinary and discharge actions as appropriate.
- Collected and analyzed personal and financial information to make appropriate determinations for SNAP and Family/ABD Medicaid benefits as set by State and Federal guidelines.
• Determined correct services and program resources for individual needs.
Economic Support Specialist III
Georgia Department Of Human Services
10.2016 - 04.2023
- Collected and analyzed personal and financial information to make appropriate determinations for SNAP and Family/ABD Medicaid benefits as set by State and Federal guidelines.
- Looked for signs of fraud and reported cases to fraud coordinator and investigators.
- Researched and interpreted program regulations and applicable laws.
- .Helping to provide individuals and families access to services that promote self-sufficiency and independence and to protect Georgia's vulnerable children and adults.•Participates in meetings and training sessions to keep informed of changing regulations, implementation problems and program changes.
Education
Associate Of Applied Science - Law Enforcement
Albany Technical College
Albany, GA04.2016
Skills
- Case Support
- Proficient in Microsoft Word, Excel, and Outlook
- Collaborative Team Player
- Active Learning
- Customer Communication and Empathy
- Tracking and Documentation
- Spreadsheet Management
- Attention to Detail
Timeline
Economic Support Specialist Supervisor
Georgia Department Of Human Services
05.2023 - Current
Economic Support Specialist III
Georgia Department Of Human Services
10.2016 - 04.2023
Associate Of Applied Science - Law Enforcement
Albany Technical College