Lakisha Reese
Seale
Summary
Dynamic Economic Support Specialist Supervisor with a proven track record at the Georgia Department of Human Services, excelling in caseload management and client satisfaction. Expert in financial data reviews and program eligibility, delivering exceptional results in self-sufficiency initiatives while ensuring strict confidentiality and compliance with regulations.
Overview
11
11
years of professional experience
Work History
Economic Support Specialist Supervisor
Georgia Department Of Human Services
11.2017 - Current
- Demonstrated adaptability in handling high caseloads during peak periods without compromising quality or timeliness of services provided to clients.
- Collected and analyzed personal and financial information to make appropriate determinations.
- Delivered exceptional results in meeting program goals related to self-sufficiency, employment placement, and retention for clients served.
- Determined correct services and program resources for individual needs.
- Safeguarded clients'' sensitive personal data through strict adherence to confidentiality guidelines and secure record-keeping protocols.
- Maximized client satisfaction with timely and accurate responses to inquiries regarding program eligibility and benefits.
Medical Claims Processor
Blue Cross and Blue Shield
05.2014 - 10.2017
- Processed high volumes of medical claims accurately and efficiently under tight deadlines, ensuring prompt payment for services rendered.
- Researched and resolved complex medical claims issues to support timely processing.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Paid or denied medical claims based upon established claims processing criteria.
- Collaborated with healthcare providers to ensure accurate billing information was submitted, resulting in fewer denied or delayed payments.
- Mastered various proprietary claim processing systems quickly allowing seamless adaptation to new technology initiatives within the organization.
Education
Associate of Science - Business Administration And Management
Savannah Technical College
Savannah, GA12-2008
Skills
- Customer service and assistance
- International economics
- Caseload management
- Application processing
- Documentation skills
- Paperwork processing
- Case management
- Recordkeeping
- Program eligibility
- Economic impact analysis
- Financial data reviews
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
Languages
English
Full Professional
Timeline
Economic Support Specialist Supervisor
Georgia Department Of Human Services
11.2017 - Current
Medical Claims Processor
Blue Cross and Blue Shield
05.2014 - 10.2017
Associate of Science - Business Administration And Management
Savannah Technical College
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