Lakisha Reese
Seale
Summary
Dynamic Economic Support Specialist Supervisor with a proven track record at the Georgia Department of Human Services, excelling in caseload management and client satisfaction. Expert in financial data reviews and program eligibility, delivering exceptional results in self-sufficiency initiatives while ensuring strict confidentiality and compliance with regulations.
Overview
11
11
years of professional experience
Work History
Economic Support Specialist Supervisor
Georgia Department Of Human Services
Columbus, GA
11.2017 - Current
- Demonstrated adaptability in handling high caseloads during peak periods without compromising quality or timeliness of services provided to clients.
- Collected and analyzed personal and financial information to make appropriate determinations.
- Delivered exceptional results in meeting program goals related to self-sufficiency, employment placement, and retention for clients served.
- Determined correct services and program resources for individual needs.
- Safeguarded clients'' sensitive personal data through strict adherence to confidentiality guidelines and secure record-keeping protocols.
- Maximized client satisfaction with timely and accurate responses to inquiries regarding program eligibility and benefits.
Medical Claims Processor
Blue Cross and Blue Shield
Columbus, GA
05.2014 - 10.2017
- Processed high volumes of medical claims accurately and efficiently under tight deadlines, ensuring prompt payment for services rendered.
- Researched and resolved complex medical claims issues to support timely processing.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Paid or denied medical claims based upon established claims processing criteria.
- Collaborated with healthcare providers to ensure accurate billing information was submitted, resulting in fewer denied or delayed payments.
- Mastered various proprietary claim processing systems quickly allowing seamless adaptation to new technology initiatives within the organization.
Education
Associate of Science - Business Administration And Management
Savannah Technical College
Savannah, GA12-2008
Skills
- Customer service and assistance
- International economics
- Caseload management
- Application processing
- Documentation skills
- Paperwork processing
- Case management
- Recordkeeping
- Program eligibility
- Economic impact analysis
- Financial data reviews
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
Languages
English
Full Professional
Timeline
Economic Support Specialist Supervisor
Georgia Department Of Human Services
11.2017 - Current
Medical Claims Processor
Blue Cross and Blue Shield
05.2014 - 10.2017
Associate of Science - Business Administration And Management
Savannah Technical College