Takeya Washington
Conyers,GA
Summary
Proven leader at the Department of Family Children Services, adept in critical thinking and Microsoft Office, significantly reduced error rates through quality control measures. Excelled in caseload management, fostering team morale, and enhancing productivity. Skilled in financial data reviews and mentoring staff, I bring a track record of compliance and improved service delivery.
Overview
10
10
years of professional experience
Work History
Economic support specialist Supervisor
Department of Family Children Services
Lawrenceville, GA
02.2021 - Current
- Maintained accurate records and documented client data in company databases.
- Ensured compliance with all applicable laws, rules, regulations, policies, and procedures governing economic support services.
- Provided customer service by responding to inquiries from clients regarding benefit determination or eligibility status.
- Trained new employees on company policies and procedures.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Implemented quality control measures, significantly reducing error rates.
- Monitored employee productivity to provide constructive feedback and coaching.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Tracked progress on projects and provided timely feedback to staff members.
ABAWD Specialist, Economic support specialist support III
Department of Family Children Services
Lawrenceville, GA
10.2014 - 02.2021
- Analyze all ABAWD related reports
- Determined eligibility based on compliance with Snap Works
- Lead worker for the ABAWD unit in my Supervisors absence
- Educated staff during the rollout of ABAWD Policy
- Excellent written and oral skills
- Process Family Medicaid, and ABD Medicaid COA’s to determine healthcare eligibility
- Manage large caseloads to ensure timely benefits
- Record and evaluate personal financial data obtained from clients
- Key high volumes of data with accuracy and proficiency
- Scheduling in person/ phone interviews
- Determine food stamp edibility
- Analyze documents provided from client
- Read all interfaces within gateway to compare third party data
- Address red flags and document how discrepancies were resolved
- Investigated discrepancies between reported incomes and other sources of income.
- Advised clients on available resources such as job training opportunities.
Education
High school -
Miami Carol City High School
05-2007
Skills
- Critical Thinking Skills
- Microsoft Word
- Microsoft Office
- Microsoft Excel
- Outlook
- Financial data reviews
- Caseload management
Timeline
Economic support specialist Supervisor
Department of Family Children Services
02.2021 - Current
ABAWD Specialist, Economic support specialist support III
Department of Family Children Services
10.2014 - 02.2021
High school -
Miami Carol City High School
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