Alesha Cowart
Jacksonville
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Access Representative II
Baptist Health
Jacksonville, FL
08.2025 - Current
- Managed patient registration processes, ensuring accuracy in data entry and compliance with healthcare regulations.
- Facilitated insurance verification procedures, streamlining patient access to necessary medical services.
- Trained new staff on patient access protocols and system navigation, promoting team efficiency and service quality.
- Collaborated with healthcare providers to resolve patient inquiries, enhancing overall patient experience and satisfaction.
- Led initiatives to enhance electronic health record usage, improving documentation accuracy across departments.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Eligibility Specialist
Agape Family Health
JACKSONVILLE, FL
05.2024 - 01.2025
- Explained eligibility details and affordability options to patients with kindness and respect.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Prepared detailed reports outlining the reasons why an individual was denied benefits.
- Managed intake of new claims and performed routine follow-ups.
- Explained reasons behind application denials and recommended further action.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Informed applicants of other agencies providing useful or related assistance.
Senior Member Service Advocate
OptumRx
JACKSONVILLE, FL
06.2018 - 08.2024
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced member relationships by providing excellent service during each interaction.
- Resolved escalated issues or complaints in a timely manner while maintaining a high level of professionalism.
- Analyzed member eligibility for prescription benefits in accordance with plan provisions.
- Analyzed data from various sources to identify potential areas where cost savings could be achieved within the pharmacy benefit program.
- Facilitated communication between providers, pharmacists, and members concerning medication coverage issues or questions.
- Adhered to HIPAA regulations when handling confidential information related to patients' medical records.
- Reviewed prescriptions written by physicians for accuracy prior to administration or dispensing of medications.
- Followed protocols for disposing of expired or unused medications safely.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Answered telephones to respond to questions or requests.
Medical Assistant
Pareto population health Management
JACKSONVILLE, FL
09.2023 - 05.2024
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Responded to patient callbacks and phone-in prescription refill requests.
- Documented notes during patient visits.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Scheduled appointments for patients via phone and in person.
- Cleaned and maintained medical equipment following procedures and standards.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Prepared treatment rooms for patient examinations.
- Organized patient charts before each day's clinic sessions began.
Education
Medical Assistant Certification -
Florida Career College
Jacksonville, FL09-2022
High School Diploma -
First Coast Senior High
Jacksonville, fl06-2008
MOA Certificate - Medical Office Administration
Concorde Career College
Kansas City, MO03-2026
Skills
- Applicant support and service
- Effective communication skills
- Resource information
- Record keeping and data input
- Documentation and paperwork
- Application assessment
- Patient-focused care
- Proper sterilization techniques
- Medical terminology
- Reliable team player
- EMR / EHR
- Insurance billing
- Eligibility determination
- EMR updating
- Customer service
- Customer support
- Relationship building
- Call center experience
- Workflow optimization
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
Certification
- Medical Assistant Certification
- First Aid/Cpr
- BLS Certification
- Medical Office Administration
Timeline
Patient Access Representative II
Baptist Health
08.2025 - Current
Eligibility Specialist
Agape Family Health
05.2024 - 01.2025
Medical Assistant
Pareto population health Management
09.2023 - 05.2024
Senior Member Service Advocate
OptumRx
06.2018 - 08.2024
High School Diploma -
First Coast Senior High
Medical Assistant Certification -
Florida Career College
MOA Certificate - Medical Office Administration
Concorde Career College
References
References available upon request.
Education and Training
other,other