Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ALESHA JORDEN-JOHNSON

BUFFALO,NY

Summary

Dynamic professional with extensive experience as a Patient Service Representative at General Physicians, excelling in patient scheduling and HIPAA compliance. Proven ability to enhance customer satisfaction through effective communication and meticulous attention to detail, ensuring seamless operations and optimal service delivery. Skilled in office administration and adept at managing complex tasks efficiently.

Overview

11
11
years of professional experience

Work History

Patient Service Representative

General Physicians
Depew, NY
05.2025 - Current
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Informed patients about appointments, payment options, billing policies, and procedures related to their visit or procedure.

Legal Assistant 2

Gross Polowy Law Firm
04.2023 - 01.2025
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.

Claims Adjuster

Merchants Mutual
06.2022 - 04.2023
  • Verified insurance claims and determined fair amount for settlement.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.

Claims Adjuster

Geico
12.2015 - 04.2022
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documents

Customer Service/Sales Representative

Key Bank
03.2014 - 12.2015
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.

Education

Bachelors - Creative Studies

Buffalo State College
Buffalo, NY
05.2019

Regents Diploma -

Bennett High School
06.2010

Skills

  • Customer service
  • Insurance verification
  • Office administration
  • Microsoft office
  • File organization
  • Calendar management
  • HIPAA compliance
  • Scheduling/Planning

References

References available upon request.

Timeline

Patient Service Representative

General Physicians
05.2025 - Current

Legal Assistant 2

Gross Polowy Law Firm
04.2023 - 01.2025

Claims Adjuster

Merchants Mutual
06.2022 - 04.2023

Claims Adjuster

Geico
12.2015 - 04.2022

Customer Service/Sales Representative

Key Bank
03.2014 - 12.2015

Bachelors - Creative Studies

Buffalo State College

Regents Diploma -

Bennett High School

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