Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alesha Ruffin

Philadelphia,PA

Summary

Dynamic Customer Service Representative with a proven track record of delivering exceptional support and fostering positive client relationships. Committed to enhancing customer satisfaction through proactive problem-solving and a friendly, professional demeanor. Adept at adapting to diverse customer needs while maintaining a focus on achieving organizational goals.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Internal Revenue Service, IRS
11.2024 - Current
  • Offers technical support and guidance to taxpayers through phone and face-to-face interactions.
  • Clarified intricate tax laws and regulations.
  • Assisted taxpayers with understanding and preparing required documentation for reporting.
  • Utilized multiple online databases and computerized records to investigate and resolve tax and collection problems.
  • Secured financial and personal information of taxpayers.

Customer Service Representative

AmeriHealth Caritas
11.2017 - 11.2019
  • Handle customer inquiries about physician selection
  • Consult with patients about correct demographic and insurance.
  • Provide information about medical policies and direct them to proper department
  • Inform members about their cover and current plan requirement and allowance

PSE Clerk

United States Postal Service
08.2012 - 08.2016
  • Sorting and distributing outgoing mail to correct locations
  • Answered telephone request about package arrival.
  • Greet and assist customer with package retrieval and postage
  • Assisted supervisor with special projects
  • Handle angry customer inquiries and complaints about missing packages
  • Interface daily with internal partner about daily delivery trucks

Education

Business Office Management - Dental Assisting

Harris School
Upper Darby, PA
10.2011

Diploma -

South Philadelphia High School
Philadelphia, PA
07.2009

Skills

  • Customer service
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Relationship building
  • Professional telephone demeanor
  • Microsoft Office Suite
  • CRM software proficiency

Timeline

Customer Service Representative

Internal Revenue Service, IRS
11.2024 - Current

Customer Service Representative

AmeriHealth Caritas
11.2017 - 11.2019

PSE Clerk

United States Postal Service
08.2012 - 08.2016

Business Office Management - Dental Assisting

Harris School

Diploma -

South Philadelphia High School

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