Alesha Vaultz
Cedar Rapids,IA
Summary
Supportive Customer Experience Consultant that is able to communicate effectively with customers and resolve issues to ensure satisfaction. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and has a passion for building relationships to facilitate company growth.
Overview
12
12
years of professional experience
Work History
Call Center Representative
Webster Servicing/ HSA Bank
Cedar Rapids, IA
01.2022 - Current
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Updated customer accounts, addresses and contact information within call management databases.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Sales Representative
Guby LLC
Cedar Rapids, IA
10.2022 - 03.2023
- Conducted market research to identify potential customers and their needs.
- Generated new sales leads through cold calling and networking activities.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
Customer Service Representative
Russell Tobin & Associates
Lexington, NY
01.2022 - 10.2022
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Set up and activated customer accounts.
- Answered customer inquiries and provided accurate information regarding products and services.
Sales Associate
Panera Bread
Auburn Hills, MI
12.2014 - 05.2017
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted with food preparation tasks, such as cutting vegetables and making sandwiches, soups and salads.
Sales Associate
Lacoste Boutique
Auburn Hills, MI
10.2011 - 11.2014
- Greeted customers and provided exceptional customer service.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Answered product questions with up-to-date knowledge of sales and promotions.
Education
High School Diploma - Basic
Pontiac High School
Pontiac, MI01.2012
Skills
- Account Management
- Relationship Building
- Technical Support
- Escalation Management
- Product Knowledge
- Customer Retention
Timeline
Sales Representative
Guby LLC
10.2022 - 03.2023
Call Center Representative
Webster Servicing/ HSA Bank
01.2022 - Current
Customer Service Representative
Russell Tobin & Associates
01.2022 - 10.2022
Sales Associate
Panera Bread
12.2014 - 05.2017
Sales Associate
Lacoste Boutique
10.2011 - 11.2014
High School Diploma - Basic
Pontiac High School
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