Aleshia Brown
La Porte,Texas
Summary
Self-motivated Operations Manager successful in collaborating with area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager, II
Concentrix
Farmington
07.2019 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
Post-Closing Auditor | Assistant Bookkeeper | Fill-in Secretary
Dorroh & Kendrick, a PLC
Jena
07.2015 - 04.2019
- Reviewed closing documents for accuracy and completeness.
- Created audit reports to document the findings of post-closing reviews.
- Analyzed loan files to ensure compliance with internal policies and procedures, as well as applicable state and federal regulations.
- Identified any errors or discrepancies in loan documentation.
- Conducted periodic audits of closed loans on a regular basis to ensure compliance with applicable laws and regulations.
- Collaborated with underwriters to resolve issues identified during post-closing audit process.
- Adhered to strict deadlines when completing assigned tasks.
Production Supervisor
IBEX Global
Beckley
10.2009 - 07.2015
- Developed and implemented production schedules to ensure timely completion of projects.
- Trained new staff on production processes and procedures.
- Maintained accurate records of daily production activities.
- Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
- Conducted regular performance reviews for each employee to identify areas for improvement.
- Performed regular quality checks throughout the production process to ensure customer specifications were met.
- Collaborated with management team to develop strategies for improving efficiency in the production area.
Education
Graduated in 1995 -
ICS Newport/Pacific High School
Respiratory Therapy -
MSU
Certificate(s) -
Refund of America Tax Class
Skills
- Production
- Data Analysis
- Organizational Management
- Document Control
- Business Planning
- Customer Service
- Incidents management
- Process Improvement
- Performance monitoring
- Financial Management
- Performance reporting
- Workflow Optimization
- Maintenance Planning
- Goal Setting
- Operational Efficiency
Certification
Mortgage Field Service Inspector, 05/04/2019
Summary Of Qualification
macOS, Windows 10, Windows XP, Windows Vista, Word Processor, Microsoft Excel, Microsoft PowerPoint, Office Machines, WordPerfect, Adobe Readers, 10-Key calculator, and Quicken.
References
Available upon request
Affiliations
- Plays piano
- Reading
- Gardening
- Repurposing old furniture
Timeline
Operations Manager, II
Concentrix
07.2019 - Current
Post-Closing Auditor | Assistant Bookkeeper | Fill-in Secretary
Dorroh & Kendrick, a PLC
07.2015 - 04.2019
Production Supervisor
IBEX Global
10.2009 - 07.2015
Graduated in 1995 -
ICS Newport/Pacific High School
Respiratory Therapy -
MSU
Certificate(s) -
Refund of America Tax Class