Aleshia Houston
Riverview,USA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
AdventHealth Corporate
Brandon, FL
02.2021 - Current
- Administering Injections
- Performing Ear lavage
- Performing EKG
- Performing Vitals
- Cleaning exam rooms
- Preparing exam rooms
- Chart prep
- Chart extractions
- Pre-authorizations preauthorization
- Performing Blood draws
- Virtual telehealth visit
- Assisting physicians, weight eight procedures, and collection
- Answering phones
- Calling patient with results
- Return a patient calls
- Responding to patients through patient portal
- Taking messages and sending messages to provider
- Placing orders
- Medication, refills, electric, and verbal
- Pharmacy clarifications
- Placing referrals, home health,DME
- Ordering patient supplies
- Training new employees
- Training students
- Schedule an appointment
- Changing appointments
- Rescheduling provider appointment
- Removing Staples /stitches
- Wound care
- Prep rooms for providers
- Urine cultures
- Urine U/A
- Vaginal cultures
- Pap smears
- Staple removal
- Suture removal
- Strep throat testing
- Flu testing
- Covid testing
- Pregnant testing
- H-Pylori testing
- Discharge patient
- Blood glucose testing
- INR testing
- Mailing and email order/ results
- Floating between providers
- Order DME supplies
- Update /change referrals
- EMR power chart, epic ,Athena, Cerner
Medical Assistant/Phlebotomist
Adventist Health
Brandon, FL
06.2020 - Current
- COVID-19 testing site
- Responsibilities
- Mouth swabs
- Fingersticks
- Accessioning
- Off site testing
Phlebotomist
BayCare
Largo, FL
02.2021 - 12.2021
- Lab medical assistant
- Drawing blood specimens
- Ordering blood
- Processing
Medical system/Phlebotomist
BayCare Health System
Largo, FL
02.2020 - 09.2021
- Blood draw
- Venipuncture
- Centrifuge
- Vitals
- Ordering
- Urine samples
Phlebotomist • Shift Lead
Manatee Memorial Hospital
Manatee, FL
01.2017 - 04.2020
- Manage four Phlebotomists through task assignment, reviewing work, scheduling, and performance evaluations
- Manage all specimens that enter and exit the laboratory to ensure proper protocol and notations occur prior to transit
- Enter laboratory order in XYZ system
- Assist in hematology, chemistry, pathology, microbiology, and the blood bank
- Respond timely to emergency calls, code blue, rapid response, steam - alert, and stroke alerts
Home Health Aide • PRN
Right at Home
11.2015 - 11.2017
- Provided one-on-one patient support including interpersonal interactions, meal delivery and housekeeping
- Monitored patient's condition by physical and mental characteristics, dietary intake and output, and exercise
- Administered prescribed and over-the-counter medication
- Assisted patients with personal care services including bathing, grooming, and dressing
Medical Technician/Resident Assistant • Full-time
Windsor
Bradenton, FL
02.2015 - 11.2016
- Company Overview: Windsor Reflections
- Provided medical services to 25 patients
- Executed orders for home treatment plans
- Monitored vitals, noted behavioral and symptom changes, and administered medication
- Collaborated with doctors and nurses to ensure total care plans were properly implemented and followed
- Windsor Reflections
Education
Bachelor of Science - Health Management And Clinical Assistance
Louisiana State University At Alexandria
Alexandria, LA08-2027
Associate in Phlebotomy -
St. Petersburg College Phlebotomy Technician Program
Saint Petersburg, FL08.2017
Associate of Science - General Studies
Tallahassee Community College
Tallahassee, FL05.2013
Skills
- Phlebotomy
- Microbiology
- Order Entry
- Vital Signs
- Venipuncture
- Laboratory Experience
- Patient Care
- EMR Systems
- Experience Administering Injections
- ICD-10
- Anatomy Knowledge
- Hospital Experience
- Epic
- Clerical Experience
- Medical Office Experience
- Specimen collection / processing
- Childcare
- Shift management
- Procedure Assistance
- Inventory Management
- Indirect Patient Care
- Patient-focused care
- Medical Terminology
- Data Entry
- HIPAA Compliance
- Patient Flow Management
- Patient Scheduling
- Medical terminology knowledge
- Customer Relationship Management (CRM)
- STD counseling
- Clinical Documentation
- Medical Equipment Operation
- Sterilization techniques
- Patient-handling equipment
- Electrocardiography (EKG)
- Needs assessments
- Conflict resolution abilities
- Understands medical procedures
- CPR
- Electronic Medical Records
- Emergency Room Procedures
- Vital sign monitors
- Proper sterilization techniques
- Calm and level-headed under duress
- Stocking supplies
- Medical Procedures
- Team management and supervision
- Communicating with patient families
- Compassionate
- Vital Sign Monitoring
- Certified in Basic Life Support (BLS)
- Direct Patient Care
- Customer Service
- Patient Relations
- Restocking lab supplies
- Sterile technique
- Insurance Verification
- Specimens collection and processing
- Clinical applications
- Vital signs monitoring
Certification
- CPR Certification, Current
- CNA, Current
- First Aid Certification, Current
- Certified Medical Assistant, 05/14 to present
- Licensed phlebotomist, 11/17 to Present
- Med tech
- First Aid/CPR
Timeline
Medical Assistant
AdventHealth Corporate
02.2021 - Current
Phlebotomist
BayCare
02.2021 - 12.2021
Medical Assistant/Phlebotomist
Adventist Health
06.2020 - Current
Medical system/Phlebotomist
BayCare Health System
02.2020 - 09.2021
Phlebotomist • Shift Lead
Manatee Memorial Hospital
01.2017 - 04.2020
Home Health Aide • PRN
Right at Home
11.2015 - 11.2017
Medical Technician/Resident Assistant • Full-time
Windsor
02.2015 - 11.2016
- CPR Certification, Current
- CNA, Current
- First Aid Certification, Current
- Certified Medical Assistant, 05/14 to present
- Licensed phlebotomist, 11/17 to Present
- Med tech
- First Aid/CPR
Bachelor of Science - Health Management And Clinical Assistance
Louisiana State University At Alexandria
Associate in Phlebotomy -
St. Petersburg College Phlebotomy Technician Program
Associate of Science - General Studies
Tallahassee Community College
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