Aleshia Paine
Putnam,CT
Summary
Healthcare Administration Professional with experience in specialty care, cardiology, and pharmacy. Delivered outstanding patient service and maintained accuracy in fast-paced environments through effective patient scheduling, registration, and insurance verification. Fostered positive relationships with patients, providers, and insurance companies to enhance care coordination.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Patient Care Coordinator | Audiology Technician
ENT Associates of Worcester
05.2025 - 07.2026
- Coordinated scheduling, registration, check-in/check-out, copay collection, and daily operations for specialty practice supporting 3 ENT providers, 2 audiologists, and 40+ patients daily.
- Managed 200+ daily communications via phone, voicemail, text messaging, and in-person interactions as primary point of contact for patients.
- Processed and coordinated 200+ incoming referrals monthly, managed outgoing referrals, obtained insurance authorizations, and verified patient eligibility and benefits.
- Coordinated communications with patients, providers, specialists, and insurance companies to ensure timely information exchange.
- Managed urgent referral requests to ensure prompt patient access to specialized services.
- Support the Auris Virtual Audiology Program by performing tympanometry testing, preparing patients for evaluations, and assisting with hearing assessments.
- Utilize Vertex EMR to update medication lists, medical histories, laboratory and diagnostic imaging orders, process outside records, and prepare patient charts prior to visits.
- Maintain HIPAA compliance while delivering exceptional patient service.
Patient Service Coordinator - Cardiology
Hartford HealthCare
05.2024 - 05.2025
- Coordinated patient scheduling and administrative services for cardiology practice, enhancing provider support for 7 physicians.
- Managed check-in/check-out for 80+ patients daily, ensuring accurate insurance verification, registration, and copay collection.
- Scheduled follow-up appointments and diagnostic testing.
- Verified insurance coverage and referrals.
- Navigated Epic EMR system to manage patient records and streamline documentation processes.
- Supported continuity of care and efficient office operations.
Inventory Specialist
Walgreens
05.2023 - 05.2024
- Maintained inventory accuracy through regular audits and reconciliations.
- Oversaw pharmacy ordering and compliance to meet regulatory standards and operational needs.
- Examined inventory variances to identify underlying issues.
- Conducted training sessions for team members to enhance their skills and knowledge.
- Coordinated with vendors to resolve discrepancies in product deliveries.
- Trained new staff on inventory procedures and best practices for efficiency.
Certified Pharmacy Technician
Walgreens
08.2022 - 05.2023
- Processed 600+ prescriptions daily, ensuring accuracy and timely delivery to patients.
- Administered and documented 100+ vaccinations daily, contributing to community health initiatives.
- Ensured accurate processing of insurance claims for patient services.
- Maintained pharmacy inventory to support efficient medication dispensing.
- Provided training to new technicians on pharmacy procedures and best practices.
- Maintained HIPAA and regulatory compliance.
Shift Lead
Walgreens
02.2020 - 08.2022
- Oversaw daily operations as Manager on Duty, ensuring smooth functioning of the team.
- Managed a team of up to 5 employees to ensure productivity.
- Coordinated inventory management and daily operations for efficiency.
- Conducted performance reviews to assess and provide feedback on employee
- Streamlined inventory management and daily operations to enhance operational flow.
- Trained new employees on company policies and customer service standards.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Collaborated with management to streamline workflows and improve service quality.
Education
High School Diploma -
Bartlett High School
Webster, MASkills
- Patient scheduling
- Epic EMR
- Insurance verification
- Referrals management
- HIPAA compliance
- Time management
- Problem solving
- Communication skills
- Customer service
Certification
- Pharmacy Technician Certification Board (PTCB) Certified
- Connecticut Pharmacy Technician Registration
Timeline
Patient Care Coordinator | Audiology Technician
ENT Associates of Worcester
05.2025 - 07.2026
Patient Service Coordinator - Cardiology
Hartford HealthCare
05.2024 - 05.2025
Inventory Specialist
Walgreens
05.2023 - 05.2024
Certified Pharmacy Technician
Walgreens
08.2022 - 05.2023
Shift Lead
Walgreens
02.2020 - 08.2022
High School Diploma -
Bartlett High School