Souranjita Mukherjee
East Orange,NJ
Summary
MBA candidate in Healthcare Economics Management with a clinical background (BDS) and experience supporting frontline operations, patient/customer coordination, scheduling, documentation, and service workflows. Interested in healthcare operations, patient access, regulatory compliance, and quality improvement. Known for accuracy, clear communication, and cross-team collaboration.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator/Administrative Support Coordinator
Yogi Dental
, NJ
02.2026 - Current
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Recommended service improvements to minimize recurring patient issues and complaints.
Customer Service Associate
Burlington Stores, Inc
, NJ
06.2025 - Current
- Supported high-volume retail operations, ensuring compliance with company policies and maintaining accurate documentation.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Maintain organized records of transactions and service workflows.
- Collaborated with team members to achieve operational goals and enhance performance outcomes.
- Applied structured problem-solving to effectively resolve service issues in alignment with corporate standards.
Customer Service & Sales Associate
UGO Wireless & Electronics
NJ
01.2021 - 01.2024
- Maintained accurate customer documentation, billing records, and account updates.
- Supported operational workflows and ensured data consistency.
- Assisted with inventory tracking and reporting tasks.
Patient Care Coordinator / General Dentist
Smile n Shine Dental Clinic
India
01.2016 - 01.2020
- Acted as the primary patient contact, improving patient understanding, adherence, and experience
- Coordinated patient scheduling, documentation, and care workflows to enhance service delivery
- Supported quality improvement initiatives by identifying workflow gaps and proposing solutions
Patient Care Coordinator / General Dentist
Quality Dentistry Dental Clinic
India
01.2014 - 01.2016
- Coordinated care delivery for diverse ambulatory patients, enhancing overall patient experience
- Identified and implemented strategies to improve wait times, streamline communication flow, and enhance care coordination
- Acted as liaison between patients, families, and care teams
Education
MBA - Healthcare Economics & Management
William Paterson University
NJ01.2027
Bachelor of Dental Surgery (BDS) -
Haldia Institute of Dental Sciences and Research
India01.2012
Skills
- Patient Access
- Electronic health records
- Patient scheduling
- Healthcare operation
- Quality Improvement
- Patient safety
- Regulatory Compliance
- HIPAA protocol adherence
- Healthcare Data Analysis
- Excel (PivotTables)
- PowerPoint
- Administrative support
- Workflow optimization
- Medical terminology
Cross-functional team collaboration
Customer relationship management (CRM)
Certification
- The Social and Technical Context of Health Informatics, Johns Hopkins University - 2026
Websites
Timeline
Patient Care Coordinator/Administrative Support Coordinator
Yogi Dental
02.2026 - Current
Customer Service Associate
Burlington Stores, Inc
06.2025 - Current
Customer Service & Sales Associate
UGO Wireless & Electronics
01.2021 - 01.2024
Patient Care Coordinator / General Dentist
Smile n Shine Dental Clinic
01.2016 - 01.2020
Patient Care Coordinator / General Dentist
Quality Dentistry Dental Clinic
01.2014 - 01.2016
MBA - Healthcare Economics & Management
William Paterson University
Bachelor of Dental Surgery (BDS) -
Haldia Institute of Dental Sciences and Research