Tiffany Henderson
Louisville,KY
Summary
Experienced Patient Access Coordinator specializing in patient registration, insurance verification, and EHR documentation. Coordinates appointment management and enhances patient experience through effective scheduling and conflict resolution. Delivers efficient access to healthcare services while providing outstanding customer service.
Overview
26
26
years of professional experience
Work History
Patient Access Coordinator
Baptist Health Medical Group
Louisville, Kentucky
03.2023 - 09.2026
- Coordinate patient registration, scheduling, referrals, and appointment management while ensuring accurate and timely access to healthcare services.
- Verify patient demographics, insurance eligibility, benefits, and authorization requirements prior to appointment and procedures.
- Obtain and process insurance authorizations and referrals in accordance with payer and provider requirements.
- Serve as a primary point of contact for patients, providers, insurance companies, and clinical staff, providing professional and compassionate customer service.
- Schedule new and established patient appointments, procedures, diagnostic testing, and follow-up visits across multiple provider schedules.
- Accurately collect and document patient information, insurance details, and financial responsibility in electronic health record (EHR) systems.
- Resolve scheduling conflicts, insurance discrepancies, registration errors, and patient concerns while maintaining confidentiality and HIPAA compliance.
- communicate pre-appointment instructions, financial obligations, and required documentation to patients.
- Collaborate with clinical and administrative teams to facilitate efficient patient flow and minimize appointment delays.
- Maintain accurate documentation and ensure compliance with organizational policies, payer guidelines, and regulatory requirements.
- Handle high-volume inbound and outbound calls while prioritizing urgent requests and delivering exceptional patient service.
Clinical/Non-Clinical Coordinator
Family Allergy & Asthma
Louisville, Kentucky
03.2020 - 02.2023
- Patient access
- Patient scheduling
- Allergy testing
- Immunotherapy
- Insurance verification
- Prior authorization
- Referrals
- EHR/EMR
- Patient registration
- HIPAA
- Medical Terminology
- Specialty care
- Patient relations
- Healthcare administration
- Revenue cycle
Account Manager
Koch Filter/Johnson Controls
Louisville, Kentucky
01.2001 - 01.2023
- Account management
- B2B sales
- Customer relationship management
- Filtration products
- Industrial sales
- Inside sales
- Outside sales
- Quotes
- Order management
- CRM
- ERP
- Account retention
- Revenue growth
- Upselling
- Cross-selling
- Customer service
- Sales support
- Inventory
- Product knowledge
- Business development
Education
High School Diploma -
Fern Creek Traditional High School
Louisville, KY05-2000
Bachelor of Science - Business Management
Sullivan University
Louisville, KY09-2026
Skills
- Patient access
- Insurance eligibility
- Client relations
- EHR data entry
- Healthcare operations
- Issue resolution
Timeline
Patient Access Coordinator
Baptist Health Medical Group
03.2023 - 09.2026
Clinical/Non-Clinical Coordinator
Family Allergy & Asthma
03.2020 - 02.2023
Account Manager
Koch Filter/Johnson Controls
01.2001 - 01.2023
High School Diploma -
Fern Creek Traditional High School
Bachelor of Science - Business Management
Sullivan University