GENESIS MORILLO
Summary
Operations and customer-focused professional with 9+ years of experience supporting complex business environments, process improvement initiatives, and client service operations. Skilled in workflow coordination, team training, scheduling, problem-solving, data management, and relationship building across diverse stakeholders. Proven ability to streamline processes, improve efficiency, and deliver exceptional service in fast-paced settings. Experienced with healthcare administration, revenue cycle operations, insurance verification, and electronic record systems, while offering transferable skills applicable to operations, administration, customer success, project coordination, human resources, and business support roles. Bilingual in English and Spanish and currently pursuing an MBA, with a strong foundation in organizational leadership, business management, and operational excellence.
Overview
12
12
years of professional experience
Work History
Medical Receptionist (Patient Access Coordinator)
Islip OBGYN
08.2023 - 12.2025
- Utilized Epic and eClinicalWorks EHR systems to manage patient scheduling, registration, insurance verification, and medical record documentation.
- Scheduled and coordinated care for 40-60 patients daily while maintaining accuracy and patient satisfaction.
- Processed referrals, prior authorizations, and insurance verifications to facilitate timely patient care.
- Collected copayments and maintained accurate demographic and insurance records.
- Assisted with onboarding and training new employees on office procedures and EHR workflows.
- Served as liaison between patients, providers, specialists, and insurance carriers.
Workers' Compensation Coordinator
OrthoCarolina
07.2022 - 05.2023
- Coordinated 60+ workers' compensation claims while ensuring compliance and timely resolution.
- Communicated with employers, insurance carriers, providers, and patients to streamline claim management.
- Reviewed documentation and claims data to improve operational efficiency and case outcomes.
- Maintained detailed records and ensured timely follow-up on outstanding cases.
Administrative Support Associate
Northwell Health Neurology
06.2021 - 10.2021
- Managed executive calendars, scheduling, correspondence, and administrative operations.
- Coordinated meetings and communications across multidisciplinary teams.
- Implemented process improvements that reduced administrative errors and improved workflow efficiency.
Ward Clerk
Northwell Health Southside Hospital
10.2018 - 04.2020
- Managed patient admissions, discharges, and clinical documentation.
- Maintained electronic health records and coordinated communication among healthcare teams.
- Supported efficient patient flow and departmental operations.
Certified Nursing Assistant
Northwell Health Southside Hospital
06.2014 - 10.2018
- Provided direct patient care in a high-volume hospital setting.
- Ensured patient safety, comfort, and adherence to infection control standards.
- Collaborated with nurses and healthcare professionals to deliver quality care.
Education
Master of Science - Business Administration
Western Governors University
07.2026
Bachelor of Science - Business Management
SUNY, Farmingdale
Farmingdale, NY05.2020
Skills
- Patient Access
- Administration
- Medical Scheduling
- Insurance Verification
- Workers' Compensation
- Prior Authorizations
- Referrals
- Revenue Cycle Support
- HIPAA Compliance
- Medical Records
- Team Training & Development
- Customer Service
- Process Improvement
- Administrative Support
- Epic EHR
- EClinicalWorks (eCW)
- Electronic Health Records (EHR)
- Microsoft Excel
Languages
English
Spanish
Timeline
Medical Receptionist (Patient Access Coordinator)
Islip OBGYN
08.2023 - 12.2025
Workers' Compensation Coordinator
OrthoCarolina
07.2022 - 05.2023
Administrative Support Associate
Northwell Health Neurology
06.2021 - 10.2021
Ward Clerk
Northwell Health Southside Hospital
10.2018 - 04.2020
Certified Nursing Assistant
Northwell Health Southside Hospital
06.2014 - 10.2018
Master of Science - Business Administration
Western Governors University
Bachelor of Science - Business Management
SUNY, Farmingdale